Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at Dartmouth in Dartmouth offers simple, safe, and cost-effective solutions for sending your international shipments. With expertly-staffed specialists at each location, we provide a variety of day and time-definite shipping services to help you package, prepare, and send documents and packages to more than 220 countries and territories worldwide.
Details
- DeliveryAvailable
Location
Hours
Reviews
2.9
254 reviews
5 stars
112
4 stars
6
3 stars2
2 stars
5
1 star
129
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including missed deliveries, lack of communication, and unhelpful customer support.
Staff Performance
While many customers praised individual staff members for their helpfulness and professionalism, overall experiences with the company were often negative.
Delivery Issues
Numerous reviews highlighted significant delays, incorrect routing, and packages being held without explanation.
Pricing Concerns
Customers expressed dissatisfaction with the high costs associated with DHL's services, especially given the lack of reliability and accountability.
Mixed Experiences
Some customers had positive experiences with specific employees, but these were overshadowed by widespread complaints about the company's overall performance.
- SMShawn Macphee3 days ago1.0Any number you call is automated. It’s impossible to get a human. Online AI support is garbage. What a ridiculously incompetent company. Bumbling clowns.
- BBBrett4 days ago5.0Akashdeep was very helpful and knowledgeable
- JJJSep 26, 20251.0Horrible service. They said they tried to deliver 3 times but ai've been home the whole time. I asked them what day and times he couldn't't confirm which tells me they never came. I checked my camera as they record and nothing.
- KSKuldeep SinghSep 11, 20251.0Premium Price, Zero Accountability I paid $400 for DHL “express” shipping expecting secure, professional service. What I got was the opposite. Timeline of chaos: Expected delivery: Sept 15 Actual delivery (no notice): Sept 9, 5:30 pm Email confirmation received: Sept 10, 12 pm — a full day after the package was already abandoned. No communication: No call, no text, no “out for delivery” alert—nothing. I only discovered the early delivery after the fact. Unsafe drop-off: The courier left a 20 kg, $1,000 package in my building’s lobby, a public area anyone can access. No signature, no proof of receipt. Customer service fail: When I visited the DHL office, the staff member (Akashdeep) claimed it was my responsibility to "keep checking the tracking page" just in case. Yet when DHL wanted a $20 duty payment, they emailed me multiple times—even late at night. So they can notify me when it’s about collecting money, but not when my package is actually arriving early? I have no idea where my package is and DHL refuses to accept responsibility. Premium price clearly doesn’t buy reliability, accountability, or even basic common sense. If you’re shipping anything important—especially valuables or documents—avoid DHL unless you enjoy gambling with your property and dealing with finger-pointing afterward.
- PNPedro NeumannSep 9, 20255.0Akash helped me and She is extremely professional, efficient, and courteous! I know DHL is great and I assume is because their staff generally exceeds expectations of the customers.
Frequently Asked Questions About DHL Express Service Point Dartmouth
How much does it cost?
DHL Express makes international shipping affordable. Cost is dependent on the weight and size of the shipment, as well as the destination country. Our Express Easy product includes preset pricing determined by the box size used.
How long will it take to get there?
Transit times are dependent on the destination country and Customs requirements.
Can the shipper pay for any duties and taxes incurred?
Depending on the shipment, there could be duties and taxes that must be paid by the receiver at the destination, and not by the shipper, as per local regulations.
Can I ship to a P.O. Box?
No, DHL does not ship to P.O. Boxes
Can I ship medication?
Certain types of medications may be shipped to specific countries. An agent at the DHL Express ServicePoint will be able to help you determine whether any action is required depending on your destination country.
Can I ship domestic?
Yes. Beginning in May 2025, DHL Express Canada has expanded its services to include nationwide domestic shipping. Customers can now send documents and packages within Canada, supported by the same reliable network and service standards that define our international deliveries.
What are the size/weight restrictions?
Shipment weight should not exceed 30 lbs. *Note: This is for pop-up locations only.
What international shipping services does DHL Express Service Point Dartmouth provide?
DHL Express Service Point Dartmouth offers a variety of day and time-definite international shipping services to over 220 countries and territories, including products like Express Easy and Time Definite International Shipping.
Can I ship packages domestically within Canada at this DHL location?
Yes, starting May 2025, DHL Express Canada provides nationwide domestic shipping services, allowing customers to send documents and packages within Canada.
What are the operating hours for DHL Express Service Point Dartmouth?
The service point is open Monday through Friday from 8:00 AM to 7:00 PM and is closed on Saturdays and Sundays.
What payment methods are accepted at DHL Express Service Point Dartmouth?
The location accepts American Express, Apple Pay, MasterCard, and Visa as payment options.
What are the size and weight restrictions for shipments at this DHL location?
Shipments should not exceed 30 lbs in weight. Note that this restriction applies to pop-up locations only.
Does DHL Express Service Point Dartmouth offer pickup and delivery services?
Yes, services include in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Can shipments be sent to P.O. Boxes through this DHL Express location?
No, DHL does not ship to P.O. Boxes from this location.
Are medications allowed to be shipped from DHL Express Service Point Dartmouth?
Certain types of medications may be shipped to specific countries. An agent at the service point can assist in determining if any special actions are required based on destination.
What nearby shipping alternatives are available near DHL Express Service Point Dartmouth?
Nearby, there are multiple FedEx Ship Centres and FedEx at other retailers that offer shipping and freight services, providing customers with alternative or additional shipment options.
Are there nearby business services related to transportation close to DHL Express Service Point Dartmouth?
Yes, East Coast International Trucks offers truck sales, rentals, and repairs, and Armour Transportation DART provides transportation and freight services, which could support business customers visiting DHL for logistics needs.
What retail and safety equipment providers are located near the DHL Express Service Point Dartmouth?
Customers can find Source Atlantic nearby, which offers safety equipment and retail products, useful for businesses requiring safety supplies along with their shipping needs.