United States Postal Service

2.3
229 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2071 S Pacheco St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2071 S Pacheco St, Santa Fe, NM
87505, United States

Hours

Reviews

2.3
229 reviews
5 stars
54
4 stars
13
3 stars
13
2 stars
9
1 star
140

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unhelpful staff, with some noting that employees appeared indifferent or dismissive.

Delivery Issues

Numerous complaints about packages being lost, misdelivered, or not delivered at all, with some customers expressing frustration over the lack of accountability.

Long Wait Times

Customers frequently mentioned long lines and slow service, particularly during peak hours, leading to dissatisfaction.

Inconsistent Hours

Several reviews highlighted issues with the post office's operating hours, including unexpected closures and lack of communication regarding changes.

Mixed Experiences

While many reviews were negative, a few customers praised specific staff members for their helpfulness and efficiency.
  • CC
    cloudjp
    6 days ago
    4.0
    Always busy, but employees always very helpful.
  • RR
    Rebecca
    Dec 16, 2025
    1.0
    This place is never opened in time customer service is never kind. Treat you as if you bug them. Today they opened 15 minutes after opening.
  • FS
    Franziska Schmidt
    Nov 29, 2025
    1.0
    Attempted delivery for an international package (that for some unclear reason requires a signature) on Wednesday, and I specifically requested redelivery for today. Naturally, they instead attempted to deliver yesterday, and nobody showed up today, even though I waited all day. On top of that, the redelivery request is now expired, but I cannot submit a new one because "one already exists". What a joke. Why even have the option to choose a redelivery date if this post office is just going to ignore it?
  • CL
    Chae Lin
    Nov 4, 2025
    1.0
    Liers
  • EC
    Erika Close
    Oct 26, 2025
    1.0
    The after hours sucks. The doors get jammed yu can’t get in and the postage machine ofte doesn’t work properly. Why can’t they put a postage machine that weighs for after hours in the Santa Fe mall where a lot of people live now. Instead of the bouche downtown side of town. Just saying.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.