United States Postal Service

2.1
82 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 120 S Federal Pl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
120 S Federal Pl, Santa Fe, NM
87501, United States

Hours

Reviews

2.1
82 reviews
5 stars
19
4 stars
4
3 stars
1
2 stars
2
1 star
56
  • NH
    Noah van Hartesveldt
    Dec 15, 2025
    1.0
    The USPS is, by far, the worst delivery service in America. Coming from experience of delivering over 10,000 packages for Amazon, I can firmly attest to their poorly designed systems that leave accountability loopholes open for exploitation by less motivated or ethical employees. We Americans should not be subsidizing low quality delivery services, losing our time attempting to solve their problems, and ultimately footing the bill for lost packages and mail. It is not surprising there is a movement to defund this outdated corporation in favor of competitors who developed proven solutions without congressional intervention.
  • DJ
    D Johnson
    Nov 11, 2025
    4.0
    It's a hit or miss with how long the wait will be. Avoid end of day or lunch rush, if you want to get in and out. But overall, the service is always great from the folks who work here. I just wanted to shout out the desk clerk Guy. I've come in every 2-3 months to mail a package or buy stamps at the counter since moving to Santa Fe a year and a half ago, and he's typically the person behind the counter when I'm there. No matter if it's a day where my wait is 10 minutes or no wait at all. Or if there is a customer who is unpleasant, he still always greets the next customer with a smile. Day in and day out. So kudos to you Guy! I know it's not easy out there.
  • RH
    Ryan Hayes
    Oct 2, 2025
    1.0
    Was here to get my passport application sent off and wasn't even asked what I was there for. Was thrown a mail sleeve and told to step out of line. Horrendous customer service
  • PS
    Peggy Jean Smith
    Jul 8, 2025
    1.0
    The phone recording has very limited options & runs you in circles. And disconnects you frequently. The Main PO has lines and parking issues. Mail "service" is a thing of the past.
  • LM
    Lydia Molineaux
    Sep 13, 2016
    5.0
    After much fear and trepidation that I had after having read the angst-filled reviews of this post office, I visited it to pick up some post card stamps on a Tuesday afternoon. Granted, I was merely visiting Santa Fe and do not actually live here, but my brief experience was nothing but positive. I happened to notice that there was a sign posted on the outside of the building that seemed to address the issues that people were having obtaining passports here. It stated that another location, (which was at a shopping mall, had free parking, and was more convenient for customers since they could do their shopping while they waited,) was available to obtain passports. It sounds as if they are at least listening to the complaints. As far as having to wait in line, I got lucky since there was only one other person there.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.