The UPS Store

3.4
123 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1750 in Santa Fe offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Guadalupe And Catron.

Details

  • DeliveryNot available

Location

The UPS Store
223 N Guadalupe St, Santa Fe, NM
87501, United States

Hours

Reviews

3.4
123 reviews
5 stars
68
4 stars
2
3 stars
7
2 stars
5
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are criticized for rudeness and poor communication.

Management Issues

Several reviews indicate dissatisfaction with management, citing unprofessional behavior and a lack of organization, particularly after a change in ownership.

Service Quality

Customers have reported inconsistencies in service quality, with some experiencing excellent assistance while others faced delays and errors in handling packages.

Pricing Concerns

Many customers feel that the pricing for services is too high, with complaints about unexpected fees and overcharging for shipping and packaging.

Staff Performance

While some staff members receive high praise for their efficiency and kindness, others are noted for having negative attitudes and providing poor service.
  • AA
    AHD
    Sep 4, 2025
    1.0
    Marie was not customer service oriented and was full of attitude for her obligation to provide me service. Very rude in her communication and tried putting the wrong address in. Will not be back.
  • CD
    Cooper Denny
    Aug 14, 2025
    1.0
    Had the person working package my item and the charge was $15. After delivery ups charged me an additional $35 because the dimensions and weight were wrong. The store also charged me a packaging fee.
  • PG
    Pilar Garcia (Pilar Garcia)
    Jul 23, 2025
    5.0
    I own another The UPS Store. We shipped some artwork to a mailbox holder at this location, but we used the wrong box number. April knew exactly what to do! :) Thanks to her diligence, the owner and the artwork are united! You guys are appreciated!
  • CB
    Chris Bostwick
    Jul 18, 2025
    1.0
    Such an ugly experience trying to pick up my mail in my private mailbox here today. Apparently I was standing in the wrong line to pick my mail up and got yelled at by the associate. I thought that was where I was supposed to go for mailboxes and the line was out the door. He yelled at me "We only have to two associates here so get in line with everyone else". My thought was, you only have 1 1/2 associates because you are doing a half ass job. Car was running with my dog in it so I couldn't wait a half hour to get my mail. With the construction around that store, parking and being so difficult to get to and then being treated that way by customer service I am really sorry I paid $500. a year for that mailbox. Wish I didn't have to deal with this store.
  • KF
    K F
    Jul 16, 2025
    1.0
    After waiting in line for 10 minutes they say go to the kiosk, which isn’t working. When we get out of line (we were next) to go the kiosk and then to tell them it’s frozen and not working, they say, “thanks for letting us know” and then we have to go back to the back of the line! Seriously?!?! Won’t be back to this location.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1750 in Santa Fe offer?

The UPS Store #1750 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.