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The UPS Store

4.1
(146 reviews)

Business Details

(505) 771-2810

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3958 in Rio Rancho offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At Highway 528 And Enchanted Hills Blvd.

Details

  • DeliveryNot available

Location

The UPS Store
7820 Enchanted Hills Blvd NE, Rio Rancho, NM
87144, United States

Hours

Reviews

4.1
146 reviews
5 stars
109
4 stars
4
3 stars
1
2 stars
3
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, several reviews highlighted poor customer service experiences, particularly with management.

Staff Performance

Employees like Nikko and Kumar received positive mentions for their exceptional service, but there were also complaints about rudeness from some staff members.

Efficiency

Customers appreciated the quick service during busy times, although some reported issues with long wait times and miscommunication regarding services.

Store Management

The management received mixed reviews, with some customers expressing dissatisfaction with the manager's attitude and handling of customer issues.

Cleanliness and Environment

The store was frequently described as clean and well-organized, contributing to a positive customer experience.
  • GZ
    Gene Zydyk
    1 day ago
    5.0
    Very professional service.
  • TM
    Teresa Martinez
    Feb 3, 2026
    5.0
    I absolutely love this UPS store! All of the employees are extremely knowledgeable, kind, friendly, and very helpful! I’d also like to recognize Rodney, who always goes above and beyond! Today, there was a lady taking a large load of boxes and bags out of her car. He immediately walked from inside the store out to her car and assisted her. He had his arms loaded with boxes and still managed to open the door for her! This act of kindness was definitely something worth mentioning. Thank you, Rodney! It is people like you that restore my faith in customer service. Thank you for always being so awesome and always greeting customers with a smile! Your efforts are greatly appreciated and also very valued!
  • LS
    Lexie Smith
    Feb 3, 2026
    5.0
    Lawrence helped me with getting some documents notarized and was so helpful and funny!
  • JJ
    Jackhammer45
    Feb 2, 2026
    5.0
    They always get the job done the first time!!!
  • MS
    Mary Shipman
    Jan 29, 2026
    5.0
    Went there to get a fax done Great Service

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3958 in Rio Rancho offer?

The UPS Store #3958 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and more.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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