The UPS Store

4.1
133 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3958 in Rio Rancho offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At Highway 528 And Enchanted Hills Blvd.

Details

  • DeliveryNot available

Location

The UPS Store
7820 Enchanted Hills Blvd NE, Rio Rancho, NM
87144, United States

Hours

Reviews

4.1
133 reviews
5 stars
98
4 stars
3
3 stars
1
2 stars
3
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, several reviews highlighted poor customer service experiences, particularly with management.

Staff Performance

Most reviews noted the staff's efficiency and professionalism, with specific employees receiving commendations for their exceptional service.

Management Issues

Multiple reviews pointed out issues with the management, particularly regarding rudeness and lack of support for staff and customers.

Service Quality

Customers generally reported a mix of experiences with service quality, with some praising quick and efficient service while others experienced delays and miscommunication.

Store Environment

The store was frequently described as clean and well-organized, contributing positively to the overall customer experience.
  • KR
    Kent Roberts
    Oct 29, 2025
    5.0
    Best UPS store by far. Everyone is welcoming, friendly, helpful and efficient.
  • IA
    Indrani Akuretiya
    Oct 4, 2025
    2.0
    10.42am on Sunday 09/28th 2025. This other national darkskin short, hair was spijes like wearing blue shirt. He was wirh another young boy who is sweet. I wanted to talk to him instead he.jumped in a bossy way. I have attached a picture of him while moving away from my car. After threatening. He told this is his store and he can do whatever he can and refused to give his name. Only thing I told was be nice to customers as he kept on harressing me. I was the only customer at that time. This is a new employee to my knowledge, I have been to this ups stiore for a long time, never had any issues. Everyone was sweet. This guy is different, mean, bossy.disregard customers. Sometimes even there are customers waiting, he is busy with something else. Very disrespectful, but others are very attentive to customers
  • CB
    Cheryl B.
    Sep 27, 2025
    5.0
    Friendly and helpful staff. This location can get busy but the service still is quick. It is convenient and affordable.
  • GP
    gage p
    Sep 24, 2025
    5.0
    Nikko is exceptional and friendly
  • SB
    Soledad Benavidez
    Sep 24, 2025
    5.0
    Vic is the best, just love his attitude and customer service

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3958 in Rio Rancho offer?

The UPS Store #3958 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and more.