The UPS Store

4.1
141 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3958 in Rio Rancho offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At Highway 528 And Enchanted Hills Blvd.

Details

  • DeliveryNot available

Location

The UPS Store
7820 Enchanted Hills Blvd NE, Rio Rancho, NM
87144, United States

Hours

Reviews

4.1
141 reviews
5 stars
104
4 stars
4
3 stars
1
2 stars
3
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many reviews praise the friendly and helpful staff, several customers report rude behavior from management and some employees.

Staff Performance

Employees like Nikko and Kumar receive high praise for their professionalism and helpfulness, but there are complaints about specific staff members being rude or unprofessional.

Efficiency

Most customers appreciate the quick service and efficiency, although there are instances of long wait times and issues with appointment scheduling.

Store Management

The management, particularly Kumar, has received criticism for poor customer service and handling of complaints, leading to negative experiences for some customers.

Cleanliness and Environment

The store is generally noted for being clean and well-organized, contributing positively to the customer experience.
  • MM
    Mark McKinstry
    5 days ago
    5.0
    great place to ship and copies..
  • BC
    Brando Calrissian
    6 days ago
    5.0
    During the holiday season the store was very busy and full of rude customers. The two employees kept their courtesy, professionalism and holiday spirit. A+ customer service.
  • SS
    Steve
    Jan 3, 2026
    4.0
    I have used them for returns and other stuff not bad at all
  • DN
    Duck Nelson
    Dec 22, 2025
    1.0
    I drove all the way here and waiting in line for them to tell me they won’t ship my package because there’s $100 bill in it.
  • PM
    Pam Martin
    Dec 20, 2025
    5.0
    Always friendly from the first step in the store Helpful, efficient, informative and quick to serve your needs

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3958 in Rio Rancho offer?

The UPS Store #3958 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and more.