The UPS Store

4.5
587 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0139 in Rio Rancho offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Smith's Shopping Center Behind McDonald's.

Details

  • DeliveryNot available

Location

The UPS Store
1380 Rio Rancho Blvd SE, Rio Rancho, NM
87124, United States

Hours

Reviews

4.5
587 reviews
5 stars
509
4 stars
7
3 stars
4
2 stars
9
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Vic and Michael received numerous praises for their exceptional customer service, being described as helpful, friendly, and professional.

Staff Professionalism

Several reviews highlighted issues with the store manager's unprofessional behavior, contrasting sharply with the positive experiences with other staff members.

Store Environment

Customers appreciated the store's cleanliness and efficiency, noting quick service and a pleasant atmosphere.

Mixed Experiences

While many customers had positive interactions, some reported negative experiences with certain employees, indicating inconsistency in service quality.
  • DA
    Damonica Alderette
    Nov 15, 2025
    5.0
    Great and helpful customer service from Micheal here in store! Thanks again!!
  • BR
    Bob R
    Nov 14, 2025
    5.0
    This store has the greatest people working there. Anytime we bring a package in to them they process things very quickly. Much better than a couple others we tried in the past.
  • JD
    Jansen Donoghue, DMD
    Nov 10, 2025
    5.0
    Vick was very helpful with our dilemma. Very grateful for his wonderful service!!!
  • BW
    Bailey Wagy
    Nov 10, 2025
    5.0
    Vic was awesome very helpful and had a smile on his face from the start! He also helped me last time. I will say he’s always patient and genuinely caring!!
  • MC
    maria castaneda
    Oct 22, 2025
    1.0
    The manager at this location is very rude and unprofessional. Greg was on a call while I was in the store very rude and unprofessional. I would not like this customer service provided to anyone! He needs some training on management and how to represent this company and store better. He lacks professionalism and customer service qualifications and it shows. Gary sucks!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0139 in Rio Rancho offer?

The UPS Store #0139 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.