Location.com logo
Person picking up a package from USPS smart lockers
Brand Certified

United States Postal Service

2.4
(200 reviews)

Business Details

1180 Commerce Dr, Las Cruces, NM
88011, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1180 Commerce Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1180 Commerce Dr, Las Cruces, NM
88011, United States

Hours

Reviews

2.4
200 reviews
5 stars
61
4 stars
8
3 stars
6
2 stars
9
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some staff members, like Robert, received praise for their helpfulness, many customers reported rude and unhelpful interactions, particularly with management.

Delivery Issues

Numerous complaints about packages being delivered to the wrong address, not delivered at all, or marked as delivered when they were not.

Long Wait Times

Customers consistently reported long lines and wait times at the post office, often exacerbated by understaffing.

Inconsistent Service

Service quality varied significantly, with some employees being friendly and efficient while others were described as rude and dismissive.
  • BP
    Benjamin Perkins
    Feb 26, 2026
    1.0
    1 employee working 20 people in line. Been waiting for mailbox keys for 4 months now. Get ur shit together USPS.
  • JO
    Jonathan Ochoa
    Feb 10, 2026
    5.0
    I had the pleasure of being assisted by Robert today. Older gentleman with glasses, and I want to ensure he is recognized for his exceptional service. It is clear that Robert takes immense pride in his work; he went above and beyond. His kindness and compassion truly made my day. He is a tremendous asset to your team and certainly deserves recognition (and a raise!) for his efforts. Thank you Robert!!
  • KC
    Kevin Cantera
    Jan 19, 2026
    5.0
    The folks here are always very professional and super helpful, even when the place is busy. Our carrier on Rte. 61, Junior always goes above and beyond, even having a new set of keys made after we'd had to wait over a month. Great service.
  • AR
    Alexis Reyes
    Jan 16, 2026
    1.0
    Definitley going to call and complain as well about this but I’ve been expecting a refund check since Feb. 2025. In which it has gotten sent back to workforce solutions 2 TIMES now. I called most recently last week, and the excuse the mail carrier gave to the nice man on the phone was that, my aunts house where I get my mail has two vicious dogs and he is scared to reach over the fence to put the mail in the mailbox. Mind you, the dogs are NEVER out when the mailman is there. They are two very small dogs, our mailbox is attached to our fence door. Not even that but I’m still getting mail there. So whoever this mailman is, I would like to know what he is talking about and why this piece of mail is the only mail I’m not receiving? So now I had to inconveniently send it off to another families home because this mailman can’t simply drop off my mail in the mailbox I’ve been using since forever. Ridiculous! Please talk to your mail carriers!
  • JD
    Julie D
    Jan 8, 2026
    5.0
    Staff here are always helpful. Robert expertly explained the best way to handle a complex forwarding situation for my family. I greatly appreciated his patience and kindness after a difficult year. Our delivery person is also wonderful! We were out of town longer than anticipated and she thoughtfully held our mail at the office. Thank you!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others