Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1180 Commerce Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
196 reviews
5 stars
59
4 stars
8
3 stars
6
2 stars
9
1 star
114
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or disrespectful.
Delivery Issues
Numerous complaints about packages being delivered to the wrong addresses, not delivered at all, or marked as delivered when they were not.
Long Wait Times
Customers frequently mentioned long lines and wait times at the post office, often exacerbated by understaffing.
Mixed Staff Performance
While some employees received praise for their helpfulness, others were criticized for poor attitudes and lack of efficiency.
Communication Problems
Customers expressed frustration over the inability to reach the post office by phone and lack of clear communication regarding mail and package issues.
- RPRebecca Penn6 days ago1.0Waited20 minutes in line with a shipping label and was told I’d have to buy a roll of tape to put the label on. Go elsewhere
- BBBrian BulldawgNov 17, 20251.0Sad sac mail service @ PHCC..consistently getting neighbors mail...not ours..
- CCcmk corOct 27, 20255.0Thank you, Robert. Always helpful and efficient. Always pleasant and friendly.
- MMMik MichelleOct 18, 20251.0Our mail bank was vandalized in September. There are less than 5 boxes that were damaged but they decided to STOP DELIVERY to everyone. This means that the entire neighborhood now has to go to this office to retrieve mail, versus them delivering to those that can get their mail at the mail bank and delivering to the door for those who can't. On days I've gone to pick up, I've gotten there early enough to be one of the first in line at the FRONT DOOR, only to find that they occasionally open the side door first. So much for getting there early to get in and out quickly! There's no point in getting there early to avoid long lines because you never know which door is going to open first! If you're at the wrong door, you'll end up in a long line. Some consistency would be helpful. 🤬 To add insult to injury, they only have ONE person (I can't recall his name but he's patient and kind) behind the counter while the rest get a 'pep talk' in the back. Once the 'pep talk' ends (by then I'm at the front of the line), they send someone out to ask if anyone has a pick-up. Why not create a line just for pick-up at the Dutch doors? We're already being inconvenienced by having to pick-up our mail, now you're making us wait in long lines? Open ALL the counters when you have long lines..don't leave it all for ONE person! I was told that the carriers would still be delivering packages to our homes. So imagine my surprise when I began getting notifications that I requested my mail be held. That NEVER happened. They made that decision for me (at least on the weekends). What happened to 'packages will be delivered to your home'??? On top of this, I recently saw that a package sent to me via PRIORITY MAIL (that I needed for work), was expected on a specific date and was not delivered. PRIORITY mail has the importance of it in the name! But now they can't be bothered to deliver it to my doorstep as they had done in the past? Upon checking the tracking details, it read DELIVERY ATTEMPTED and to contact the post office to arrange for delivery. NO ONE was here stopping them and trying to "arrange" for delivery is IMPOSSIBLE since they don't answer their phones...EVER. The following day, I see that it says it's being held at the post office, again, at my request. I NEVER requested that. It was sent PRIORITY for a reason! I needed it and once again, the USPS let me down! USPS used to take phone calls, but that has since changed and you'll NEVER reach a human. Probably because they don't want to hear customer complaints about missing packages and mail. Besides this, we've lived in our home for a few months and EIGHT of our packages have been delivered to the wrong address. I've received packages for others as well. How does this happen? The recipients address is right there on the label and our addresses are on the street AND our homes, why can't they get it right? Incredibly frustrating that SOME carriers just don't care. This office needs to get it together and make visits to the office less painful. All said, I recognize that mail delivery isn't an easy job, especially here. Some (few) take pride in their work. Others can be so cold and nasty. If you don't want to work hard, maybe this job is not for you? Life is short. Stop wasting your precious life doing something you hate and find what brings you joy!
- PHPam HowardOct 10, 20252.0The counter staff is polite and helpful . Mr Flores refuses to meet with customers. I requested a few minutes of his time to get clarification of postal situation concerning the Sonoma Ranch post office boxes that were broken into. Mr Flores behind the counter when he was asked by one of the postal worker if he could meet with me. He said loud and clear “N0”. This is the second time I requested to meet with him. The first time I was told he is not there yet. I was asked if I would like to speak to a supervisor who handles my area. I said yes. I was told to stand by the Blue Postal Pick Up door. I was told Mr. German Bernal could talk with me but I would need to wait there for 10 min until he was available. I waited 26 min. I asked at the desk and was told he was not available. This is such poor customer service. I have it two stars because both times the counter personnel were polite. Clearly the culture or management is negative and discourteous. We have been provided very very little information and it took two weeks until they posted minimal explanation of what occurred, where we had to go get put mail and it could be 6 months before it is resolved. I also filed a formal complaint and two days after that is when they posted the taped notice on the post office boxes.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services are available at the United States Postal Service location at 1180 Commerce Dr?
You can send mail and ship packages, purchase money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can generally take your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require scheduling an appointment through the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
Monday to Friday, it is open from 8:30 AM to 5:00 PM. On Saturdays, it is open from 9:00 AM to 2:00 PM. It is closed on Sundays.
How can I rent a PO Box at this Post Office?
You can search for available PO Boxes and reserve one online at the USPS website, then complete your setup in person at the Post Office with valid ID.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary, so check with this location for specific lobby hours.
What nearby healthcare providers are close to this Post Office?
Nearby healthcare providers include Jonathan Owens, MD, Las Cruces Orthodontics, and Desert Springs Medical Center, P.C., which can be convenient for combined errands.
Are there local sports or youth organizations near the Post Office?
Yes, N Zone Sports Las Cruces is nearby, offering sports and active life programs that customers might visit before or after their postal errands.
What dining options are available near the United States Postal Service at 1180 Commerce Dr?
Subway Restaurants is located nearby, providing a convenient option for a meal before or after your visit to the Post Office.
How can public services nearby help me when visiting the Post Office?
Nearby public services, such as United Blood Services and Vitalant Blood Donation centers, offer additional community resources you might want to visit along with your postal needs.