The UPS Store

4.3
128 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0522 in Las Cruces offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Arroyo Plaza Shopping Center Next To Mesilla Valley Kitchen/Verizon Wireless.

Details

  • DeliveryNot available

Location

The UPS Store
2001 E Lohman Ave, Las Cruces, NM
88001, United States

Hours

Reviews

4.3
128 reviews
5 stars
101
4 stars
5
3 stars
2
2 stars
4
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and providing excellent service, with specific mentions of employees like Jacob, Tamantha, and Gianna.

Cleanliness

The store was frequently described as clean and organized, contributing to a positive customer experience.

Efficiency

Customers appreciated the quick service and efficiency in handling their shipping and printing needs.

Inconsistency

Some reviews highlighted inconsistent service experiences, particularly regarding notary services and handling of Amazon returns.

Pricing Transparency

Several customers expressed frustration over unexpected fees and a lack of upfront communication about costs for services.
  • CH
    Carolyn H
    Nov 10, 2025
    3.0
    Excellent customer service. Charged $2.98 to print one sheet of paper. Corporate Greed.
  • PT
    Pete Torrez
    Oct 28, 2025
    1.0
    I had an Amazon trade in to process. The clerk offered to assist after I forwarded the trade in email to the store. The printed mailing label cost .27, but I was charged $4.06 because he had to use the stores CPU, for the "download." Apparently he couldn't get the email even after he verified the address was correct. Franchise operated UPS stores like this are simply inconsistent in providing appropriate customer service. Of the 3 located in Las Cruces....2 including this location are clear examples of inept service. One more left to try, but I am not hopeful as the main street store did a disservice previously.
  • JP
    jody perez
    Oct 4, 2025
    5.0
    Jacob was the gentleman that assisted me.I am giving 5 stars because I was struggling, stressing, and overwhelmed. I called the store prior to going explaining my situation. Immediately after entering the establishment I was greeted with a friendly hello and informed that I would be assisted as soon as he was finished with the lady infront of me. He explained my charges, the insurance policy, and guaranteed arrival. He was patient with me and answered all my questions even with having a line behind me. I feel blessed to say this because it is hard to find good customer service in this modern day! But I received excellent customer service today! And I will recommend this location and Jacob every chance I get.
  • NG
    Nicki Garcia
    Sep 22, 2025
    5.0
    Super Friendly, fast and clean
  • LS
    Leslie Schluter
    Sep 20, 2025
    5.0
    Compliments to the UPS store guys for being immediately helpful. They noticed from inside the store that I was bringing in a large box and came out to help without me even having to ask. Also, the store is very clean and organized. Appreciation!

Frequently Asked Questions About The UPS Store

What services does The UPS Store #0522 in Las Cruces offer?

The UPS Store #0522 provides expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.

Where is The UPS Store #0522 located?

It is located at 2001 E Lohman Ave, #110, Las Cruces, NM 88001, USA, inside the Arroyo Plaza Shopping Center next to Mesilla Valley Kitchen and Verizon Wireless.