The UPS Store

Reviews

• AM

  Adri Marie

  6 days ago
  5.0
  Myself and my coworkers have had the pleasure of interacting with Azalea through our local non-profit, and she is consistently impressive. She’s always ready to help, extremely kind, and efficient, showing up prepared and on top of things from the moment the store opens. Her hard work and professionalism really stand out, and I can easily see her excelling in a management or leadership role. Have a wonderful day.
• G1

  Guardian 11

  Feb 23, 2026
  1.0
  I had a package redirected to this location after a delivery attempt on Saturday. The tracking information provided by the retailer instructed me to pick it up at this store. When I arrived, I was told they could not release my package because the shipping label did not include my first and last name. I had used “Office Staff” on the order since it was a work-related purchase and I’m not always physically present at the office when deliveries are made, and I assumed that way if it came in and any of my coworkers could’ve signed the delivery for me. I provided the tracking number, showed the live delivery status on my phone, and was prepared to show my order confirmation email. Despite this, I was told it was “UPS policy” not to release packages without a first and last name on the label, and that “anyone could get the order information and claim a package” with that information. As a result, the package will now be returned, forcing me to reorder and delaying an important work project by at least a week. I understand security policies, but there should be reasonable discretion when a customer can clearly verify ownership. Very, very disappointing experience.
• JS

  Jaxon Salazar

  Jan 29, 2026
  2.0
  I almost always have a good interaction with the workers. Today however I tried (for the first time) getting my Amazon packages delivered here instead of my apartment. Upon receiving my package I noticed there was a slit on the left side. It was done so intentional that you only notice it when you move the package inward.
• AC

  Amy Castner

  Jan 15, 2026
  5.0
  I worked with UPS store and Alan to ship a 1904 printing press from NM to the east coast, and the experience was wonderful. Alan was very professional, engaged in all the details and care needed to ship a very heavy antique piece of machinery, and maintain great communication throughout the process. I would work with this store and its expert staff again anytime!!
• AH

  Anthony Hyde

  Jan 13, 2026
  5.0
  Tabatha Ozzy is a great employee for this store. She has always gone out of her way to help I’m always does it with a smile. I think the UPS store is lucky to have an employee like this.

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