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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 13 Plaza Loop to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
105 reviews
5 stars
28
4 stars
4
3 stars
4
2 stars
7
1 star
62
- CKChelsea Lyons Kent4 days ago1.0Why is it absolutely impossible to get an actual human on the phone?
- VSvanessa SDec 23, 20251.0Very incompetent people delivering our mail. They lose my packages often and I receive other people's mail weekly. I'm very disappointed they don't take this important job seriously. I don't understand how they get it wrong so often! Pay attention!
- MMMountain MamaDec 6, 20251.0This is my fourth complaint to leave for the Edgewood Post Office. I keep having to delete previous complaints so I can leave a new one. The first complaint was because the carrier stuffed king size sheets in my mailbox, instead of putting them in a parcel locker, and I couldn't pull them out. The second time was because the carrier lied about attempting to deliver my package claiming there was "no secure location", even though I have a covered carport for packages. But the real reason was that the carrier was simply too lazy to drive to my house, despite my house being only 5 houses from and within sight of the cluster mailboxes. And now I'm having issues with the Edgewood NM Post Office manager, Nestor Duran, Jr. . He accused me of not picking up two previous packages in a timely manner even though it was his carrier that failed to leave a locker key in my mailbox so I could retrieve my packages. And both times the carrier took my packages back to the post office and left me a notice to drive there and pick them up. When the manager called me and I tried to explain what happened, the manager was condescending, argumentative and never once apologized nor took any responsibility for the mistakes and inconvenience. He seemed more upset that I left a negative review than actually trying to fix any issues and tried to blame me for not calling the post office first. But when I told him that I did try calling for 2 days and no one ever answered the phone, he just made excuses that he had been too busy. Now the carrier has failed to deliver my most recent package because the two parcel lockers were full of other customer packages. But when I called the manager Nestor Duran Jr and asked to have my package redelivered, after the other customers take their packages out of the lockers, he refused and said that it's the holiday season and redelivering my package will cause them to get backed up with other packages. So, he told me to go pick up my package at the PO instead. This is inconvenient and unacceptable
- RCRay CollinsSep 26, 20251.0Most of the time we are having to call this post office ( well we file a complaint online) about packages being miss delivered or being labeled as delivered but not actually being delivered, but today I wanted to call and actually compliment our delivery person for doing a great job. Unfortunately this post office NEVER answers their phone. It rings and rings until it finally hangs up on you. So even though I wanted to give a compliment to the delivery person I still have to say this post office as a whole sucks.
- CCCeceSep 11, 20251.0Older woman with a bob like haircut working there has an attitude. Walked up with my prelabeled packages to the little window in the lobby asking if I could drop them off there (I know you can because a previous employee has taken them no problem) she begrudgingly took them and under her breath said to drop them off at the main lobby next door next time. This morning she was working and I went to the main lobby because I needed a receipt for my packages. When it was my turn to be attended, she had an attitude about how I placed my packages in front of her. Both experiences with her have been met with complaints so I’ll take the time now and complain about her.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service located at 13 Plaza Loop?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and access other postal services.
Can I apply for a passport at this USPS location?
Yes, this location accepts first-time passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require scheduling an appointment via the online scheduler, though limited walk-in hours may be available.
What are the operating hours for the United States Postal Service at 13 Plaza Loop?
Monday through Friday, 8:00 AM to 5:00 PM, and Saturdays from 9:00 AM to 12:00 PM. The Post Office is closed on Sundays.
How can I reserve a PO Box at this location?
You can search for available PO Boxes and reserve one quickly and securely online at https://www.usps.com/manage/po-boxes.htm, then complete the setup in person.
Are the PO Boxes accessible after regular business hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, though access hours may vary, so please check with the local Post Office.
What nearby automotive services can customers use when visiting this USPS location?
Nearby options include East Mountain Auto & RV Repair, Quick Lane, Rich Ford in Edgewood, Undercar Auto Service, and Edgewood Auto Glass for vehicle repairs and maintenance.
What nearby dining options are available for customers visiting the USPS at 13 Plaza Loop?
Customers can enjoy meals at JUNO Brewery, a bar and barbecue restaurant, or visit Pizza Barn for pizza and American cuisine.
Which nearby government and public services are close to the USPS location?
Edgewood Town Office, Edgewood Police Department, and Town of Edgewood offer government and public services nearby for residents.
Where can I find additional retail and personal care services near the Post Office?
Nearby you can shop at Old Mill Edgewood for groceries and pet supplies, visit ReBranded Boutique for women's clothing, or get a haircut at Lucky's Barbershop and A Nu-U Salon.