United States Postal Service

2.6
86 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 204 W Shaw St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
204 W Shaw St, Carlsbad, NM
88220, United States

Hours

Reviews

2.6
86 reviews
5 stars
26
4 stars
8
3 stars
3
2 stars
2
1 star
47
  • TW
    Tracie Woolsey
    5 days ago
    1.0
    I live in Artesia, and my husband and I took time off work and drove to Carlsbad needing to get passports made. I called the number, spoke with someone who said they do walk-in customers from 3-4pm, and pictures from 1-3pm. This is confirmed on the website as well. We came in at 2:45pm, and the camera is down and broken with no estimated time of repair. They then refused to do walk-in because they are "under-staffed" even though James, the worker in the post office we spoke with at the counter, did 2 different people in line before myself and my husband because they were "appointments". What a joke. Not coming back here. Terrible service!
  • CC
    chris clark
    Oct 23, 2025
    1.0
    Dropped a package off at the after hours drop. Package wasn’t was not scanned for days and as of 4 days later has not been scanned. They will not answer the phone so don’t bother calling them.
  • PB
    Pamela B
    Jul 1, 2025
    1.0
    I went to this post office to send a few things back how my total was ten ten I paid with a fifty and he only gave me back seventeen ones so I went back inside to get the rest the man that gave me the seventeen ones said he gave me seventeen ones and a 20( which was a lie ) he told me had given me 39 dollars in one dollar bills I got to my car be for leaving and counted my change he only gave me 17 ones when I went back in for the rest of my change and to let him know I was twenty dollars short on my change he had given me he started being rude and telling me I need the twenty dollars more then him all the whole making comments he needs to get fired and they need to hire someone who knows basic math and how to give the right chance if any get the African American man her make sure to count you change and make sure it's correct because he did all of this in front of his manager him and the manager should be let I'm not even from here but for him to give me attitude and trying to call me broke what a disgrace to the company
  • DD
    Destiny Davis (Des)
    Mar 5, 2025
    1.0
    They don’t answer the phones, they’ll drive to your house in an unmarked car honk twice and leave within a minute. They don’t deliver packages to your house and are all together a shitty service if I could have my mail to through someone else all the time I would but sadly I can’t. This is ridiculous and honestly pathetic. Do better people.
  • SM
    Shawndra Miller
    Oct 3, 2023
    1.0
    If I could leave negative stars I would

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.