United States Postal Service

2.6
86 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 204 W Shaw St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
204 W Shaw St, Carlsbad, NM
88220, United States

Hours

Reviews

2.6
86 reviews
5 stars
26
4 stars
8
3 stars
3
2 stars
2
1 star
47
  • TW
    Tracie Woolsey
    Nov 19, 2025
    1.0
    I live in Artesia, and my husband and I took time off work and drove to Carlsbad needing to get passports made. I called the number, spoke with someone who said they do walk-in customers from 3-4pm, and pictures from 1-3pm. This is confirmed on the website as well. We came in at 2:45pm, and the camera is down and broken with no estimated time of repair. They then refused to do walk-in because they are "under-staffed" even though James, the worker in the post office we spoke with at the counter, did 2 different people in line before myself and my husband because they were "appointments". What a joke. Not coming back here. Terrible service!
  • CC
    chris clark
    Oct 23, 2025
    1.0
    Dropped a package off at the after hours drop. Package wasn’t was not scanned for days and as of 4 days later has not been scanned. They will not answer the phone so don’t bother calling them.
  • MT
    Missy Tate
    Dec 31, 2019
    4.0
    I have been waiting on a package since the 26th..they put a card in there saying they tried to deliver but I wasnt home..THATS A LIE!! I have to sign for this package. I have not received ANYTHING in my mail box from them..saying they will try again..or last attempt or ANYTHING!! I live in an upstairs apartment right across the street from our mailboxes..I have seen them come n go..NOT ONCE trying to deliver it to me!! I guess they are TOO LAZY to bring it upstairs!!! PATHETIC!! WHERE'S MY PACKAGE???? I am disabled and I do not drive..this has been A HORRIBLE EXPERIENCE!!!!
  • JJ
    J
    Dec 5, 2018
    5.0
    Extremely helpful staff, I came in with some very weird shaped items and they helped pack everything up

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.