United States Postal Service

Reviews

• JS

  Jamie Serrano

  4 days ago
  1.0
  I had a very frustrating and unprofessional experience at this USPS location. I came in prepared with multiple documents to verify my residency, including a utility bill, identification, and legal paperwork. Instead of being clearly guided on what was needed, the employee immediately dismissed everything I provided as “irrelevant” without offering helpful direction. When I calmly expressed that her tone felt rude and that there were better ways to communicate with customers, she responded by saying she wasn’t being rude and that I was simply upset about not getting the mailbox key — which was completely inaccurate and dismissive. I returned with my father, who is the property owner, thinking that would resolve the issue. However, the situation became even more frustrating. Despite me being the resident and the person responsible for the home and payments, the employee ignored me throughout the interaction. I was the one presenting documents and payment, yet she directed everything to my father and continued to dismiss me entirely. My father does not live at the property — I do — and I was actively trying to resolve the issue. Being ignored and not acknowledged as the person handling the situation was extremely unprofessional and disrespectful. This experience was not about being denied service , it was about the lack of professionalism, poor communication, and being treated dismissively as a customer. I would strongly recommend better customer service training at this location. Customers deserve to be treated with respect and given clear guidance, especially when they are making a genuine effort to comply with requirements. May all the staff have the life they deserve because they are all very , extremely, dismissive and rude !
• PH

  Patrick Higgins

  Feb 26, 2026
  5.0
  They are always friendly and easy to work with.
• MM

  Mike Montoya

  Feb 3, 2026
  1.0
  ZERO STAR! Everyone always says this place has the worse customer service and I agree. They should get new management. No one ever answer the phone there either. They choose not too i guarantee it. No company is this busy. Just goes to show they all just show up for a check. You can be the nicest person in there and they don’t care. I wish they would move this location
• ML

  Mella Minxs Lashes

  Jan 15, 2026
  1.0
  Oooou girl w the bun and glasses catch that attitude with me in person. I really do hope this lady remembers me by my review. I’ve had issues with USPS for a whole week trying to get my package. After false promises of it being delivered again next day I just had my boyfriend go pick it up. The first attempt they sent him away and told him if he didn’t have my last name he couldn’t pick it up which is dumb bc there are spouses who don’t take the others last name (a plan I intend to partake in to think it was crazy to say that) siblings or family who don’t have the last name or kids which is crazy to me. I sent him back a Second Time in which I told him to FaceTime me so I could speak w them verify myself w my ID and proof of residency bc I work all week until 5 (when they close) when he approached a lady in a bun and glasses she immediately had an attitude. He presented me to her so I could speak w her and she rolled her eyes continued to talk to me w no issue then asked for the address when my bf put the phone down so he picked it up to show her me (that’s who she was speaking to w no issue w me being otp in the first place) had me speak my address cut me off and then tell my bf LOUDLY “DONT PUT THE PHONE TO MY FACE” it was not even near her face he had it positioned the same way I was talking to her before. To humiliate him in front of everyone to give us attitude when it’s their fault I never received my package is baffling. I promise the outcome would have been different if I was there and I do go there a lot so girl I really wish you would catch that same attitude with me again. And then people wonder why service workers aren’t treated with respect you don’t deserve our respect. If u can’t do ur job or at least fake a smile while there you shouldn’t have one. Remember me too CARMEN SIORDIA.
• DK

  Deborah Kennedy

  Dec 22, 2025
  1.0
  Worst post office in Albuquerque. The old, fake blond female postal worker has awful customer service skills. Clearly unhappy with her job but unfortunately not the customers fault, I was just there to ship my items. Will definitely stick to the other post office locations in town.

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