United States Postal Service

2.1
279 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 111 Alvarado Dr SE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
111 Alvarado Dr SE, Albuquerque, NM
87108, United States

Hours

Reviews

2.1
279 reviews
5 stars
55
4 stars
18
3 stars
13
2 stars
17
1 star
176

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long wait times due to understaffing, often with only one employee available to assist a large number of customers.

Customer Service

Feedback on customer service was mixed; while some employees were praised for their helpfulness, others were criticized for rudeness and lack of professionalism.

Delivery Problems

Numerous complaints were made regarding undelivered packages, incorrect mail deliveries, and poor communication about delivery statuses.

Operational Hours

Customers expressed frustration over inconsistent opening hours and the post office frequently being closed before the posted time.

Overall Experience

Many reviews indicated a general dissatisfaction with the service, describing it as inefficient and unorganized, leading to a negative perception of the post office.
  • JZ
    Jesse Zeitz
    Nov 11, 2025
    2.0
    I waited in line for 45 minutes and still did not receive service there was a new employee working the counter without any help
  • LR
    Lisa Losada Rojas
    Nov 4, 2025
    5.0
    I understand complaints on long queues because the place is very understaffed. But I want to recognize the person who was in the counter on 11/04/25, Larry, I believe, who went above and beyond helping a non-English speaker understand their services. He uses his phone to translate and then showed the translation, so the costumer could understand what he needed! Thank you, Larry, for making this USPS office a place where people can find what they needed!
  • SM
    Smiles Martin
    Oct 25, 2025
    1.0
    Terrible attitude from post worker Andrew he was native American and wearing a mask. Wasn't willing to help me ship my documents properly and saw the lack of passion from this employee. It was almost 3 and more than ready to go home.
  • AE
    Andrew Ellis
    Oct 14, 2025
    1.0
    Thus place is a joke. The staff is rude and unfriendly. The delivery drivers can't even do their job correctly an deliver a package or even the correct mail to the right place. This place needs to be reformed an workers need to be trained better
  • KM
    Kimberly N Morris
    Aug 21, 2025
    1.0
    Terrible customer service. If you receive notification from usps that your package is ready for pickup, don’t count on it. Every time I’ve had to deal with my local post office I always leave incredibly frustrated, I will go out of my way to use other services like FedEx

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.