United States Postal Service

2.1
289 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 111 Alvarado Dr SE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
111 Alvarado Dr SE, Albuquerque, NM
87108, United States

Hours

Reviews

2.1
289 reviews
5 stars
56
4 stars
18
3 stars
15
2 stars
17
1 star
183

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long wait times due to insufficient staffing, often with only one employee available to assist a large number of customers.

Customer Service

Feedback indicated a mix of experiences with staff, with some employees praised for their helpfulness while others were criticized for rudeness and unprofessional behavior.

Delivery Problems

Numerous complaints were made about lost packages, incorrect mail deliveries, and issues with package pickups, leading to frustration among customers.

Operational Hours

Customers expressed dissatisfaction with the post office's adherence to posted hours, often finding it closed or opening late.
  • PM
    Patricia Mcpheron
    2 days ago
    5.0
    My mail carrier is great. Every time I have used this post office I have had great service even if sometimes lines might be long.
  • SC
    Sophia Carson
    Jan 2, 2026
    1.0
    Workers are rude and rush you even when there is no one else there. Felt like I was inconveniencing the girl up front for bringing a package to mail??
  • BS
    Brando Sandoval
    Dec 24, 2025
    3.0
    As many issues as I have with this location ,Heather is the person holding this place together she is beyond kind and does her job to an exceptional level. I won't suggest using this location but If you do use it try and ask for Heather she is amazing!
  • SO
    S Otavol
    Dec 19, 2025
    1.0
    Went to the clerk to ask about an undelivered package that was held at PO bc all my other packages were delivered & the clerk took my name & phone number & I never got a call back. Found out later that day my package was returned to sender. Damn clerks are so lazy to check their damn RFS or call the carriers. It’s your job!!!!
  • SS
    S S
    Dec 15, 2025
    1.0
    The mail carriers love saying that my mail slot is VACANT. This is the 3rd time I've had to go into this location to inform them that I have been living there for 5mo now. Been waiting on my drivers license for about 2mo. Everything that I reorder my ID they put a slip in my mail box saying I need to verify my address, even though I have done it 3 times already. When going into this location all they say is that we'll speak with the driver and let them know that this Mail Slot if not VACANT. Unfortunately I get ads but when my bills or something else important is coming they put one of the VACANT red cards or green cards in my box. Went in today 0330pm 12.15.2025, waited in line for 40mins just to be told that they don't have slips to get my mail held! This is the worst location in ABQ.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.