United States Postal Service

2.5
233 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1135 Broadway Blvd NE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1135 Broadway Blvd NE, Albuquerque, NM
87101, United States

Hours

Reviews

2.5
233 reviews
5 stars
74
4 stars
11
3 stars
9
2 stars
7
1 star
132

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.

Appointment Issues

Customers frequently reported problems with passport appointment scheduling, including last-minute cancellations and unavailability of staff.

Delivery Problems

Many customers experienced issues with lost or misdelivered packages, leading to frustration and dissatisfaction.

Staff Attitude

Several reviews mentioned a negative attitude from staff members, contributing to a poor customer experience.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment leaned towards dissatisfaction with service.
  • JH
    Jeff Hartzer
    Nov 7, 2025
    5.0
    2001-2021 had a mailbox; using Main Post Office since well for decades. I love it; often less crowded, service usually A+; and nice personnel .
  • JR
    James Rivera
    Oct 31, 2025
    1.0
    Had a passport appointment for today, took off work and everything for it, and these guys wait until an hour and a half before my appointment to send an automated call saying they are closing their entire office. Seriously a joke.
  • TO
    Troy Olsen
    Oct 6, 2025
    5.0
    Not sure why this place has a sub 3 star. This place has always been great and I come here at least once a month
  • JF
    Josh Fresquez
    Sep 5, 2025
    5.0
    Errynn, our local postal carrier for the UNM Hospital route, provides exceptional service! She’s always on time with deliveries and brings a friendly, kind demeanor that makes every interaction pleasant. Her dedication to great service truly stands out. Five stars for Errynn!
  • LL
    Loner
    Aug 2, 2025
    1.0
    Anyone else signed up for @USPS informed delivery for months now getting an informed delivery email where no picture is taken but says I’m getting mail that day but check my mail box and nothing is in there? Or is that just me

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.