United States Postal Service

2.5
235 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1135 Broadway Blvd NE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1135 Broadway Blvd NE, Albuquerque, NM
87101, United States

Hours

Reviews

2.5
235 reviews
5 stars
74
4 stars
11
3 stars
9
2 stars
7
1 star
134

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and lacking professionalism.

Appointment Issues

Customers frequently reported problems with scheduled appointments, including cancellations and staff not being available during designated times.

Delivery Problems

Many customers experienced issues with lost or delayed mail and packages, leading to frustration and dissatisfaction.

Mixed Experiences

While some customers praised specific employees for their helpfulness, overall sentiment leaned towards negative experiences at this location.
  • KF
    Konstantin Fayman
    Dec 16, 2025
    1.0
    I wanted to leave a bad review but whats the point? Its the postal service, everyone already knows.
  • MS
    mark starr
    Dec 5, 2025
    1.0
    If they tell you their fingerprinting service is "down" they are lying. It's a finicky system and they are just too lazy an impatient to make it work. Instead, they send people to rio rancho, where they also lie about it being down. This was told to me by a USPS employee.
  • JH
    Jeff Hartzer
    Nov 7, 2025
    1.0
    PRE 2025 CHRISTMAS: one mail associate at main desk; huge line. Asked if she had an assistant…Laughs. No Excuse. ***** 2001-2021 had a mailbox; using Main Post Office since well for decades. I love it; often less crowded, service usually A+; and nice personnel .
  • JR
    James Rivera
    Oct 31, 2025
    1.0
    Had a passport appointment for today, took off work and everything for it, and these guys wait until an hour and a half before my appointment to send an automated call saying they are closing their entire office. Seriously a joke.
  • TO
    Troy Olsen
    Oct 6, 2025
    5.0
    Not sure why this place has a sub 3 star. This place has always been great and I come here at least once a month

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.