United States Postal Service

2.0
326 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1050 Sunset Rd SW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1050 Sunset Rd SW, Albuquerque, NM
87105, United States

Hours

Reviews

2.0
326 reviews
5 stars
64
4 stars
12
3 stars
9
2 stars
12
1 star
229

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers reporting rude and unhelpful staff.

Lost Packages

A significant number of customers experienced issues with lost packages, often citing that their mail was marked as delivered without being received.

Staff Attitude

Several reviews mentioned staff members displaying a dismissive or condescending attitude towards customers, contributing to a negative experience.

Long Wait Times

Customers frequently noted long lines and slow service, particularly during busy hours.

Mixed Experiences

While many reviews were negative, a few customers reported positive interactions with specific staff members, indicating inconsistency in service quality.
  • DK
    Deborah Kennedy
    Dec 22, 2025
    1.0
    Worst post office in Albuquerque. The old, fake blond female postal worker has awful customer service skills. Clearly unhappy with her job but unfortunately not the customers fault, I was just there to ship my items. Will definitely stick to the other post office locations in town.
  • WG
    Wanderlust Gypsy
    Dec 16, 2025
    5.0
    Easy parking for my large truck. It was busy when I arrived but cleared out fast. The only holdup was my being somewhat unprepared. When I was ready, the line had lengthened, but again, moved quickly. Both ladies at the front desk were cheerful, friendly and overall it was a pleasant experience.
  • KI
    Keep it coo Keep it icy
    Dec 1, 2025
    5.0
    Had a lost package and the nice blond gal was able to help me. She was very straightforward and to the point.
  • JV
    jose villalobos
    Nov 22, 2025
    1.0
    never received packages they always get “lost”
  • MH
    Mika Hendricks
    Nov 14, 2025
    4.0
    The only issue I've ever had here the past 3 years is occaisional long lines but the postal workers are knowledgeable and help as best they can.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.