United States Postal Service

2.1
256 reviews

About

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Visit your local Post Office™ at 6255 San Antonio Dr NE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6255 San Antonio Dr NE, Albuquerque, NM
87109, United States

Hours

Reviews

2.1
256 reviews
5 stars
58
4 stars
14
3 stars
4
2 stars
7
1 star
173

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and dismissive behavior from staff, with specific employees frequently mentioned for their poor attitude.

Delivery Issues

Customers report ongoing problems with mail delivery, including misdelivered packages and failure to deliver important items.

Staff Efficiency

While some customers noted helpful staff during busy times, many expressed frustration over long wait times and understaffing.

Facility Condition

The post office is described as old and unkempt, contributing to a negative customer experience.

Mixed Experiences

A few customers reported positive interactions with specific employees, indicating that experiences can vary significantly.
  • BH
    Blair Hall
    Nov 1, 2025
    1.0
    Don't go here at all. They refuse to deliver any packages and I'm having the same problems people from two years ago are having and everyone keeps saying it but the employees are the worst. Genuinely the worst post office I have ever been. Go to somewhere else if you can.
  • ZL
    Zachariah Lott
    Oct 27, 2025
    5.0
    Seemed like a perfectly fine post office to me. When I arrived there were 5 or 6 people in front of me and 2 people working at the desk. I waited in line for less than 10 min, and the person who helped me was super helpful and also efficient.
  • SR
    Shannon Rae
    Oct 2, 2025
    1.0
    The people here are shitty, attitude and the respect they have for people’s mail. Just shoving mail into a box, yes I have a smaller box and may have took some time to grab my mail but at least make an attempt to insert the mail properly, at that point they should’ve just crumbled all my mail and put it in my box . The disrespect is real. Highly disappointed, this is an ongoing issue and certainly won’t be the last time.
  • MG
    Martin Gant
    Sep 30, 2025
    1.0
    Horrible experience with a nasty awful clerk. Went to a UPS store and it went perfectly.
  • KA
    Katie Avila
    Sep 5, 2025
    1.0
    I am highly disappointed with my recent experience at the post office following my move. A young man had me fill out a form to have my mail forwarded to the post office. I provided my old address, my new address, and authorized them to forward my mail. However, when I went to pick up my mail, the lady told me there was no paperwork on file. What happened to that form? Did it disappear into the USPS abyss? She responded that my mail would be in the mailbox, but it doesn't make sense since the keys took three weeks to be ready. They mentioned that they would have to drill and change the locks. How will my mail be in there? Its upsetting that my mail is sitting in a box that I can't access, despite specifically requesting it to be sent to the post office for pickup. It’s disappointing to see all these negative reviews, but I have to agree. There is a serious lack of organization and accountability, and we rely on the mail for important matters. Update on my previous comment. Went to check my box and nothing has been delivered instead I get a blue form in my box. Asking for the information didn't I give that to them when I first went and gave them my lease. This is such a mess and I did as was instructed by the workers and its still messed up.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.