The UPS Store

3.4
233 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0620 in Albuquerque offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - I-40 And Tramway Blvd.

Details

  • DeliveryNot available

Location

The UPS Store
13170 Central Ave SE, Albuquerque, NM
87123, United States

Hours

Reviews

3.4
233 reviews
5 stars
128
4 stars
13
3 stars
3
2 stars
10
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were reported as rude and unprofessional.

Staffing Issues

Many reviews highlighted that the store is often understaffed, leading to long wait times and disorganization.

Efficiency

Some customers appreciated the quick and efficient service, especially for Amazon returns, while others experienced delays and poor handling of packages.

Management Concerns

Several reviews mentioned issues with management and specific employees, indicating a need for better training and customer service practices.

Cleanliness and Organization

The store's cleanliness received positive remarks, but there were also complaints about disorganized workspaces and handling of packages.
  • MM
    Marcus Martinez
    5 days ago
    1.0
    This review is solely about the quality of service that was provided to me about my package that was mishandled from a delivery driver that picked up my package that was already delivered and sent it back out. Following that I had to go through a whole mess to get my package back all because someone there didn’t know how to their job. This place is hiring the wrong people. Ash or Ashe? Was very helpful only bright spot about that place. Don’t ship or send anything out from this place if you want your stuff missing.
  • AM
    Adriana Mcteigue
    Nov 13, 2025
    1.0
    Do not work here or support this Store!!!! These poor employees don't get treated nor paid enough to deal with harassment they deal with from the upper management! In the summer they are without an A/C for MONTHS and no one does anything about it. Everything is broken But if something bad happens they blame you immediately You work and work for them to choose someone over you every time! I am extremely happy I don't manage this store anymore I feel for my employees who are still there!!
  • DF
    Daniel Feinberg
    Nov 6, 2025
    1.0
    Came to mail something to Canada in the middle of a weekday business hours. Was told the only person who could do international shipping was on break and would be back, 20 min later no show. Being told that it’s complicated to ship there and maybe I can do it. Never coming back
  • KH
    Kathleen Healy
    Nov 4, 2025
    2.0
    I went into this store two days in a row to process returns. Counter clerk “Emily” was rude and argumentative, literally trying to start an argument. This person should not be working with the public.
  • JK
    Julia Knight
    Oct 29, 2025
    5.0
    Just want to say, Ashe at The UPS Store Four Hills Village was super helpful. I needed to ship something that didn’t have a box and he reviewed all my options and pricing. By the time we finished he sold me a box so I could pack it myself and bring it back, since we really needed to save money. I so appreciated his patience and the fact that he helped us and didn’t make as much money for the time he spent with me. Thank you Ashe!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0620 in Albuquerque offer?

The UPS Store #0620 provides packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.