The UPS Store

3.4
241 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0620 in Albuquerque offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - I-40 And Tramway Blvd.

Details

  • DeliveryNot available

Location

The UPS Store
13170 Central Ave SE, Albuquerque, NM
87123, United States

Hours

Reviews

3.4
241 reviews
5 stars
132
4 stars
13
3 stars
3
2 stars
10
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and friendliness, others were reported as rude or unprofessional.

Efficiency

Customers appreciated the speed and efficiency of service during busy times, although there were complaints about long wait times and understaffing.

Staff Attitude

Several reviews highlighted issues with staff attitude, with some employees being described as condescending or dismissive, impacting the overall customer experience.

Store Management

There are concerns about management practices, including understaffing and poor handling of customer complaints, which have led to negative experiences for some customers.
  • PP
    Phantom Phorest
    4 days ago
    1.0
    This place sucks. They have always been rude to me when I go. They act like you're stupid for not knowing every box dimension by heart. I also asked if I could pack the box myself, and they tried to charge me $6.99 for a roll of tape instead of letting me use theirs. Why is it free when they pack it for me but not if I want to pack my own belongings? Sounds like a ripoff. I used to work in a mail store and we never ripped people off like that.
  • ZT
    Z Top
    5 days ago
    1.0
    I was waiting in line and this employee was oblivious to the line . He was standing there not doing much but pretending to be busy. I noticed him because he kept running his whole hand up his nose the way kids sometimes do, wiping off the snot . I let others go ahead of me when he finally activated and started helping us. I didn’t want the germs but pretty soon I had to let him help me. He didn’t even look up. Just whipped his snot again with that entire open hand and started closing my box without looking inside . I was getting a bad feeling so I asked his name. James he says . Older guy . Turns out he didn’t check that my label only covered one item. I did not know this as the items from Amazon where bought and returned together . One label . He screwed up and screwed me out of 70 bucks by just being the unhelpful , thoughtless slob that he is . If you have been there lately and end up with a bad cold well , it’s him.
  • SJ
    Sarah Jayne
    Jan 5, 2026
    1.0
    Their Amazon return system is always offline. The lines are terrible, and the staff are unhelpful.
  • KS
    K S
    Dec 29, 2025
    1.0
    After contacting UPS customer relations to complain about 87123 store policy of refusing to give us a copy of the annual contract we signed, we were told that each store is an independent franchise that has nothing to do with UPS. "Customer relations at UPS is nonsense and does nothing.
  • AS
    A Shera
    Dec 21, 2025
    5.0
    The most kind and enthusiastic employee was there Saturday that helped me with a difficult Amazon return. I’ve always had good service there just this employee really went above and beyond

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0620 in Albuquerque offer?

The UPS Store #0620 provides packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.