The UPS Store

3.4
239 reviews
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Business Details

13170 Central Ave SE, Albuquerque, NM
87123, United States
(505) 346-1073
https://locations.theupsstore.com/nm/albuquerque/13170-central-ave-se
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0620 in Albuquerque offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - I-40 And Tramway Blvd.

Details

  • DeliveryNot available

Location

The UPS Store
13170 Central Ave SE, Albuquerque, NM
87123, United States

Hours

Reviews

3.4
239 reviews
5 stars
132
4 stars
13
3 stars
3
2 stars
10
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and friendliness, others were reported as rude or unprofessional.

Efficiency

Customers appreciated the speed and efficiency of service during busy times, although there were complaints about long wait times and understaffing.

Staff Attitude

Several reviews highlighted issues with staff attitude, with some employees being described as condescending or dismissive, impacting the overall customer experience.

Store Management

There are concerns about management practices, including understaffing and poor handling of customer complaints, which have led to negative experiences for some customers.
  • SJ
    Sarah Jayne
    Jan 5, 2026
    1.0
    Their Amazon return system is always offline. The lines are terrible, and the staff are unhelpful.
  • KS
    K S
    Dec 29, 2025
    1.0
    After contacting UPS customer relations to complain about 87123 store policy of refusing to give us a copy of the annual contract we signed, we were told that each store is an independent franchise that has nothing to do with UPS. "Customer relations at UPS is nonsense and does nothing.
  • AS
    A Shera
    Dec 21, 2025
    5.0
    The most kind and enthusiastic employee was there Saturday that helped me with a difficult Amazon return. I’ve always had good service there just this employee really went above and beyond
  • SF
    Sandy Frederick
    Dec 14, 2025
    5.0
    This location isn’t as crowded as others, probably because they are fast and efficient! Aaliyah was professional, knowledgeable and patient!
  • RB
    Ray Beauchamp
    Dec 12, 2025
    1.0
    Awful service. Line out people out the door and an extra employee available to help but did his own thing and ignored everyone.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0620 in Albuquerque offer?

The UPS Store #0620 provides packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.