United States Postal Service

2.1
19 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 216 Westwood Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
216 Westwood Ave, Westwood, NJ
07675, United States

Hours

Reviews

2.1
19 reviews
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  • PS
    Phil Sewall
    Oct 7, 2025
    1.0
    Continuously delivering our packages to another home with the same house number. And vice versa. We don’t live in Westwood but oftentimes packages will be routed through their office and not ours. Despite numerous attempts over the last 3 years to correct the issue, their delivery people still are too lazy to actually look at the street name on the parcel. Or they don’t care because it’s not their town. We, along with the other home sharing our same house number (on a completely different road!) have missed out on birthday and Christmas gifts, tax documents, checks, and more. We’re constantly running packages and letters to each other’s houses. It’s maddening.
  • AA
    Anthony Aydin
    Aug 21, 2025
    4.0
    This was the WORST post office I’ve ever used, to visit. I complained and had long talks with the postmaster. He assured me things will improve, and they have been better since our conversation. The staff was rude, terribly slow and unprofessional, and lacked training- expect for employee named GLEN, older gentleman worked very hard and made my day, whenever I dropped off packages, GLEN is only best employee at this location.. his very helpful & not lazy or asleep like other employees… TARA AND JENNA WERE THE ABSOLUTE WORST TO WORK WITH EXTREMELY LAZY AND NOT KNOWLEDGEABLE…MARK HAS IMPROVED A LOT AND IS NOW NICE TO WORK WITH AND IS WORKING HARDER & FASTER however… The postmaster Gabriel, turned this location around, and made the location better. If it wasn’t for the postmaster, this location would have been shut down for lack of service and loss of sales performance. Overall customer service is improving from the past, the only thing I can suggest now is hiring maybe one or two new employees who are computer savvy and are fast workers to add to the employment here, and keep windows active and lines short. Nonetheless it’s all because of Gabriel E. Ali the postmaster for the success of this location. Thank you for listening to my issues and concerns.. and delivering on your promises. Sincerely - Tony. Wishing all the best…
  • TP
    Tony PJ
    Jul 8, 2025
    1.0
    Worst post office ever. Terrible customer service. Avoid this postal location. Understaffed, Lazy. Employees. Poorly Trained Workers. Mark & Jenna, are the Worst employees to work with.
  • CT
    Cris Tina
    Jun 7, 2025
    1.0
    TERRIBLE service!! There was a young girl with very short hair super unprofessional I can’t Believe it . I asked for help on mailing a package and she was SUPER antsy and annoyed saying she was up since 3 am and blah blah. If she can’t handle it or it’s too much for her then she needs to find another job. Your Job is to help people and if you can’t do that then you shouldn’t be working at all. 0/5 stars
  • JK
    Joseph Kim
    Jan 12, 2021
    5.0
    Fast & Kind !

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.