The UPS Store

Reviews

• EM

  E. M

  Mar 28, 2026
  1.0
  The WORST customer service experience. If you need a notary, be sure to go to UPS in Cranford or Kenilworth. Michael was very unprofessional in how he speaks (demeaning) to customers. He is providing a service which is at a cost so he should understand how to speak to customers and inform them of their requirements to notarize instead of assuming the customer is aware. I will not be returning for any services at this location.
• JJ

  jacqueline

  Mar 18, 2026
  1.0
  Rude employee insisted he could not print my UPS label unless I was shipping it from the store!! He needs to be retrained!! I called UPS more than once to be sure that a label CAN be printed!! They don’t know why he told me otherwise!!
• MK

  Mary Kominsky

  Jan 8, 2026
  5.0
  Plenty of help at a busy time. Excellent service and professional.
• MV

  Maria Victoria

  Dec 8, 2025
  1.0
  If I could give this location less than a star, I would. About a month ago I ordered a package to this location. I received a notification stating the package had arrived, when I went to pick it up I was told the package was not there. I was then advised by the worker there to wait for one more day & call to see if it arrived. The following day I did call & again, I was told my package was not there. I then called UPS customer service and I was told my package was picked up the day before. I called the UPS store back to inform them of this and they said “oh yes seems like someone picked it up.” Weird how they couldn’t verify this the last two times I contacted them, right? I was not who picked up the package and this package required ID to be picked up. The guy on the phone basically told me tough luck, that whoever picked it up had ID then and all I could do was file a police report if I really wanted to. Well I did, turns out they did not check for ID and they conveniently don’t have any camera footage or recollection of this. Honestly, worst experience I have ever had with UPS. Will never be returning here.
• DC

  Denise Curti-Rechkin

  Nov 12, 2025
  5.0
  This is by far the best UPS Store location! The staff is great—always friendly, helpful, and efficient.

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