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Brand Certified

United States Postal Service

2.8
(61 reviews)

Business Details

634 Eagle Rock Ave, West Orange, NJ
07052, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 634 Eagle Rock Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
634 Eagle Rock Ave, West Orange, NJ
07052, United States

Hours

Reviews

2.8
61 reviews
5 stars
23
4 stars
3
3 stars
3
2 stars
1
1 star
31
  • PI
    Pierrette Israel
    Feb 13, 2026
    5.0
    Quick, clean and efficient. Not crowded at all
  • RE
    roselia emil
    Jan 16, 2026
    1.0
    ⭐☆☆☆☆ I had a very unpleasant experience at the West Orange Post Office. The two women working there were extremely rude and unwelcoming. They were talking and laughing with each other, but the moment a customer walked in, their attitudes completely changed. No greeting back, no courtesy, just looks that made you feel like you were a problem for being there. I went in to drop off packages for my small business, and I was told I could only drop off 10 packages and had to take the rest to another location. When I questioned it, I was told this was “policy,” which is not true. It felt like an excuse rather than an actual rule. One of the clerks seemed ready to argue instead of help. As a small business owner, I rely on the post office to ship orders. There is no reason customers should be treated this way, If customer service is part of the job, and put food on your table it should be done with basic respect. Very disappointing experience
  • MM
    May Matsuo-Rose
    Oct 25, 2025
    2.0
    This is my local USPS and the customer service is disappointing. They don't have the patience to explain services without using a condescending voice. I'm giving it an additional star because the mail delivery team is great, but the clerks here sadly do the bare minimum. I make the extra effort to drive out to the Roseland location because their clerk team is night and day compared to the ones here.
  • KS
    Kassandra Santos
    Sep 13, 2025
    5.0
    not sure of the ladies name that works there but she handled a situation with so much grace and patience. it was truly extraordinary. the entitlement of people is insane. there was a gentleman that was trying to figure out why his change of address didn’t go through and after telling him what he needed to do he kept persisting that it was her problem to deal with. but she kept her cool and helped him. my praise and thanks to that woman.
  • HH
    Hari Haran
    Nov 27, 2018
    5.0
    Fast and Friendly

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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