Location.com logo
Brand Certified

The UPS Store

4.6
(216 reviews)

Business Details

623 Eagle Rock Ave, West Orange, NJ
07052, United States
(973) 669-8180

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1029 in West Orange offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Near Valley National Bank And Quick Shop Off Pleasant Valley Way.

Details

  • DeliveryNot available

Location

The UPS Store
623 Eagle Rock Ave, West Orange, NJ
07052, United States

Hours

Reviews

4.6
216 reviews
5 stars
187
4 stars
5
3 stars
2
2 stars
4
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of individuals like Jess, Brandon, and Dylan for their exceptional service.

Mixed Experiences

While some reviews highlighted excellent service, others reported negative experiences with certain staff members, particularly regarding customer interactions and handling of issues.

Shipping Issues

Several customers expressed frustration with shipping delays, package routing errors, and inflexible policies regarding package acceptance.

Professionalism

The professionalism of the staff was noted positively, although there were instances where customers felt certain employees were unprofessional or unhelpful.
  • ZD
    Zach DVP
    Jan 15, 2026
    1.0
    STAY AWAY! They were no help at all. They will fleece you into buying the most expensive shipping label. I do not recommend coming here.
  • SY
    Stephen young
    Jan 5, 2026
    1.0
    The agent at this location was quite dishonest and misleading. He intentionally quoted Inflated pricing for Of materials to do my own shipping in an effort to persuade me to have UPS do the complete packaging and shipping job. When I declined and elected to purchase the material to do it on my own, the price of the shipping material miraculously dropped to about half what he had quoted when he was forced to enter it into the register. He had no excuse Other than to say, the prices must’ve come down. Well, I don’t know anywhere where prices are coming down and if they do, they wouldn’t drop by 50%.
  • LR
    Lawrence Rein
    Dec 26, 2025
    5.0
    Dylan Drummond was amazing, fast and efficient in providing Notary services.
  • WF
    Will Ferguson
    Dec 24, 2025
    1.0
    We ordered a Christmas tree stand with the expectation that it would arrive in time to set up our tree before Christmas. The shipment was first delayed, and then eventually marked as delivered. When my wife and I went to pick it up, we were told the package was not there and had instead been routed to a different location in Parsippany. Staff said they could not assist further. We waited an additional day for it to be re-routed to the correct pickup location. By the time it arrived, it was Christmas Eve. I went to pick up the package myself, as my wife is a nurse and was scheduled to work both Christmas Eve and Christmas Day. Despite presenting both of our IDs, I was told the package could not be released to me because my wife was not physically present. I was also told she could not authorize the release to me in any way. As a result of the delays, routing error, and inflexible pickup policy, we were unable to receive our Christmas tree stand in time for Christmas.
  • MH
    Monique Henley
    Dec 21, 2025
    5.0
    The Associates at the UPS Store on Eagle Rock Ave. Are polite, courteous, kind, patient and always willing to go above and beyond to help you no matter what the need. I am ver grateful for all they do!!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in West Orange offer?

The UPS Store provides packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: