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The UPS Store #1029 in West Orange offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Near Valley National Bank And Quick Shop Off Pleasant Valley Way.
Overall, customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Jessica, Dylan, and David.
Efficiency
Many reviews highlighted the quick and efficient service provided at this location, with minimal wait times and effective handling of customer needs.
Inconsistency
Some customers reported negative experiences with certain staff members, particularly Dylan, indicating inconsistency in service quality.
Convenience
The location is noted for its convenience, ample parking, and being a preferred choice over other nearby UPS stores.
Mixed Experiences
While many customers had positive interactions, there were complaints about upselling practices and unhelpful attitudes from some staff.
MS
MAKEBA SCOTT
6 days ago
4.0
The customer service was great
LG
Lisa Gary
Nov 17, 2025
5.0
Davis Torres at the West Orange Eagle Rock facility was so helpful assisting me in expediting the notarized documents that I needed to probate my fathers will. From the phone call to the visit.
AE
Aryeh Eisenman
Nov 15, 2025
5.0
really nice and helpful employees
DB
Donna BG
Nov 15, 2025
5.0
I live in Belleville NJ but I drive to the West Orange UPS because having gone there 1000 times or more they have & give the Best Customer Service I’ve ever received!! The team member BRANDON was exceptionally helpful in my last visit!! Love there UPS store!
BC
Bob Curry
Nov 9, 2025
5.0
Thank you Dylan for your kindness, patience, and professionalism last week. You handled a rather big shipment for my family with care, especially as I sought clarity by phone for what was going and what was staying in NJ. Thanks again-you and your colleagues made it very easy for us.