Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5415 Bergenline Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
5415 Bergenline Ave, West New York, NJ
07093, United States
Hours
Reviews
1.9
208 reviews
5 stars
31
4 stars
10
3 stars
9
2 stars
7
1 star
151
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Efficiency
Customers frequently reported long wait times and inefficient service, often citing understaffing and slow processing.
Package Handling
There were multiple complaints about lost or mishandled packages, with customers expressing frustration over delivery issues.
Staff Attitude
Many reviews mentioned a negative attitude among staff, with reports of employees being dismissive or uninterested in assisting customers.
- MGMJ GarciaNov 29, 20251.0It is absolutely ridiculous trying to get in contact with the local post office. I have tried calling their phone number but no one answers. I have called the 1-800# and still have difficulty speaking with a live agent. I was supposed to receive a package today and received a notification of attempted delivery because "there wasn't a secure location" to leave the pacakage. - There is the mailroom, Locker System, Concierge/Security, or even knocking on the addressee's door. I immediately went downstairs to the reception area and no mail person in sight.
- MAMilex AlvarezNov 26, 20251.0The worst customer services.
- AAAlejandro ArangoNov 24, 20251.0Nobody wants to work. They are all in their phones. Attend one person and go in the back and take 20 minutes to comeback
- SDShanice DowNov 3, 20251.0I dropped off my sympathy card there to send out to friends and the way they received my friend received the card was like someone ripped open and took everything out of it and try placed a post office envelope over it and wrote sorry for the damages. Someone stoled everything out the envelope.
- JEJustin EncaladaSep 30, 20251.0El servicio es malísimo, nadie habla español, nadie te ayuda debidamente y nunca llegan los paquetes a la dirección indicada
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service on 5415 Bergenline Ave?
The Post Office offers mail sending, package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office location?
Yes, this USPS location accepts first-time passport applications, and most can also take your passport photo.
Do I need an appointment for passport services at this Post Office?
Most passport services require scheduling an appointment online; limited walk-in hours are available at select locations.
What are the operating hours of this United States Postal Service location?
Open Monday to Friday from 10:00 AM to 5:00 PM, Saturday 10:00 AM to 4:00 PM, closed on Sunday.
Can I get a passport photo taken at this Post Office?
Yes, passport photos are available by appointment through the online scheduler, with a current fee of $15.
How can I reserve or rent a PO Box at this location?
You can apply for and reserve a PO Box online or in person, bringing two valid IDs and your completed application at the Post Office.
Is there 24/7 access to PO Boxes in the lobby here?
Most USPS locations offer 24/7 lobby access for PO Boxes but check with this location for exact hours.
Are there any restaurants near the Post Office where I can grab a meal?
Yes, nearby options include Fiesta Latin Restaurant, El Tio Taco, Tequila River Taqueria, and Popeyes® Louisiana Kitchen, perfect for a meal before or after your visit.
What nearby businesses offer financial or printing services that might be useful?
AG Multiservice offers printing and financial services, and banks like Provident Bank and Popular Bank are nearby for your financial needs.
Where can I find beauty and wellness services near the Post Office?
Valentina's Nail and Hair Studio, Sainath Eyebrow, and Beauphoria Cosmetics provide beauty and hair services nearby for your convenience.