Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 5415 Bergenline Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
5415 Bergenline Ave, West New York, NJ
07093, United States
Hours
Reviews
1.9
204 reviews
5 stars
31
4 stars
9
3 stars
9
2 stars
7
1 star
148
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and ignored.
Efficiency
Customers consistently reported long wait times and slow service, often citing understaffing as a major issue.
Package Handling
There were multiple complaints about lost or mishandled packages, with customers expressing frustration over undelivered items.
Language Barrier
Several reviews mentioned a lack of Spanish-speaking staff, which negatively impacted service for Spanish-speaking customers.
Professionalism
Many customers noted a lack of professionalism among staff, with reports of employees being untrained and unmotivated.
- SDShanice DowNov 3, 20251.0I dropped off my sympathy card there to send out to friends and the way they received my friend received the card was like someone ripped open and took everything out of it and try placed a post office envelope over it and wrote sorry for the damages. Someone stoled everything out the envelope.
- JEJustin EncaladaSep 30, 20251.0El servicio es malísimo, nadie habla español, nadie te ayuda debidamente y nunca llegan los paquetes a la dirección indicada
- RHReinaldo hernandezSep 3, 20251.03 windows and only 2 work and apart from that they take too long to serve people.. almost two hours to pick up a package. They should be more efficient
- LDLuis DubonJul 28, 20251.0I came today to renew my my mailing box and one of the customer service an old guy with glasses I don't know his name so I couldn't he's probably Ecuadorian or Peruvian he treated me very rudely I tried to explain to him I need to renew my box for my mail won't get lost he gave me so much hassle then I need to bring like five different identification cards which I only need in my passport and my motor vehicles ID card and that's all I think the Inspector General should investigate this post office in West New York because his abuse is horrible
- CTChris Falet (UGC TV)Jul 22, 20251.0Unnecessary long wait time and inefficient/inconvenient
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service on 5415 Bergenline Ave?
The Post Office offers mail sending, package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office location?
Yes, this USPS location accepts first-time passport applications, and most can also take your passport photo.
Do I need an appointment for passport services at this Post Office?
Most passport services require scheduling an appointment online; limited walk-in hours are available at select locations.
What are the operating hours of this United States Postal Service location?
Open Monday to Friday from 10:00 AM to 5:00 PM, Saturday 10:00 AM to 4:00 PM, closed on Sunday.
Can I get a passport photo taken at this Post Office?
Yes, passport photos are available by appointment through the online scheduler, with a current fee of $15.
How can I reserve or rent a PO Box at this location?
You can apply for and reserve a PO Box online or in person, bringing two valid IDs and your completed application at the Post Office.
Is there 24/7 access to PO Boxes in the lobby here?
Most USPS locations offer 24/7 lobby access for PO Boxes but check with this location for exact hours.
Are there any restaurants near the Post Office where I can grab a meal?
Yes, nearby options include Fiesta Latin Restaurant, El Tio Taco, Tequila River Taqueria, and Popeyes® Louisiana Kitchen, perfect for a meal before or after your visit.
What nearby businesses offer financial or printing services that might be useful?
AG Multiservice offers printing and financial services, and banks like Provident Bank and Popular Bank are nearby for your financial needs.
Where can I find beauty and wellness services near the Post Office?
Valentina's Nail and Hair Studio, Sainath Eyebrow, and Beauphoria Cosmetics provide beauty and hair services nearby for your convenience.