The UPS Store

4.2
193 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0876 in West Milford offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Bearfort Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
1614 Union Valley Rd, West Milford, NJ
07480, United States

Hours

Reviews

4.2
193 reviews
5 stars
149
4 stars
5
3 stars
1
2 stars
5
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with several mentioning specific employees by name for their excellent service.

Inconsistency

There are mixed reviews regarding service quality, with some customers reporting rude behavior and unprofessionalism from certain staff members, particularly after new ownership.

Shipping Issues

Several customers experienced problems with shipping, including damaged packages and delays, leading to frustration and dissatisfaction.

Amazon Returns

The store is noted for its convenience in handling Amazon returns, with many customers appreciating the ease of the process.
  • AC
    Amina Cafasso
    4 days ago
    1.0
    Crazy to me how I sold something online (not my first time) but it was my first time using this place. I weighed the package at home came to 2lbs. I put in in a box it came to 3lbs & a couple ozs. It was prepaid shipping since I listed the item at 3lbs & the couple ozs. It’s time for me to get paid & find out they charged Mercari $88 to ship a 3lb item! Claiming it weighted 28lbs! Mercari than took my pay for that item completely! So in a nutshell shell I sold an item for free because they are liars & thieves! The receipt even says the item packaged weighed 3lbs! I will never use this place to ship anything ever again! Disgusted!
  • JS
    Jo Ann Salmon
    Jan 4, 2026
    1.0
    Unbelievable. The poor customer service, STILL not friendly and 13 minutes late today. 3 people left while we were waiting for employees to open at 10 o’clock. They really don’t care. They don’t acknowledge you, half the time they’re on their phones (ear buds). Wish previous owners were still there.
  • NP
    Natalie Provenzale
    Dec 13, 2025
    5.0
    Friendly efficient
  • JL
    Jim Louis
    Dec 1, 2025
    2.0
    I'm sorry to report I had this store my turbo charger back to the manufacturer. I opted for them to pack it and it arrived damaged. They sent me pictures and I'm shocked how they packed it no securing it in the box hardly any packing material. It was rolling around inside the carton. Thank God I opted for insurance or I would be in trouble. Be careful with this store I knew I should of waited and watched them pack it and I would of said something but they said they would pack it later. Not a happy customer
  • JJ
    Jessica Jordi
    Nov 22, 2025
    1.0
    They tried to charge for Amazon returns. Amazon offers u p s drop off for free. I never have a problem at any other u p s store only this one each time.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0876 in West Milford offer?

The UPS Store #0876 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing services.