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United States Postal Service

1.8
(171 reviews)

Business Details

1130 W Chestnut St, Union, NJ
07083, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1130 W Chestnut St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1130 W Chestnut St, Union, NJ
07083, United States

Hours

Reviews

1.8
171 reviews
5 stars
26
4 stars
7
3 stars
5
2 stars
2
1 star
131

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted a consistent pattern of rude and unhelpful staff, with many customers expressing frustration over poor attitudes and lack of assistance.

Service Efficiency

Customers reported significant delays and inefficiencies, including long wait times and disorganization, particularly regarding passport services and package handling.

Inaccurate Information

Many customers experienced issues due to outdated or incorrect information on the website regarding available services, leading to wasted trips and frustration.

Staff Competence

While some employees received praise for their helpfulness, many others were criticized for being unprofessional and lacking basic customer service skills.
  • KM
    Kelly Mayancela
    1 day ago
    1.0
    Came here to submit my child’s first passport application. Had everything ready and waited in line (this was Wednesday @10:15 am). We did not set an appointment because last time we went they said they do walk-ins from 10-11 on Wednesdays. It’s 10:40 and they say they are not doing any more walk ins and they only accept 2 people. And the second person who was accepted to do their passport application came in AFTER us. We told them that he came after us but she just ignored it and rudely said “we are not doing any more applications”. Their website says from 10-11 not that they only accept 2 people. It was giving Lazy, arrogant, disrespectful, and unprofessional. Will not be coming back here.
  • ND
    Nach D
    5 days ago
    1.0
    Very poor customer service. The people working there have absolutely no idea what they’re doing.
  • MC
    Miry Car
    Feb 18, 2026
    1.0
    Made a passport appt online with photo needed. When I got there clerk was hard to understand and then he ask for the photos and I told him I needed photo taken and had looked at this location since photo can be taken. He said camera wasn't working for a while and to go to Walgreens. Why would usps website have this option if its not working. Very unprofessional, couldn't understand the clerk and just a waste of my time.
  • MZ
    Mykola Zakharchuk
    Jan 13, 2026
    1.0
    Horrible and rude attitude towards customers from the three employees at the cash register. And you have to wait for a whole day to get to the payment. I do not recommend it.
  • SA
    Silvana Ancaya
    Nov 21, 2025
    1.0
    Omg !!! Since the guy retire the new girl attending there is the worse 😠.. always in the phone talking in the back ….

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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