United States Postal Service

1.7
146 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2601 Brunswick Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2601 Brunswick Ave, Trenton, NJ
08638, United States

Hours

Reviews

1.7
146 reviews
5 stars
15
4 stars
6
3 stars
9
2 stars
5
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling dismissed or treated poorly during their visits.

Delivery Issues

Frequent complaints about packages being misdelivered, marked as delivered when not, or delayed significantly, leading to frustration among customers.

Operational Hours

Customers reported discrepancies between posted hours and actual hours of operation, often finding the post office closed when they arrived.

Staffing Problems

Many reviews mentioned long wait times due to understaffing, with only one or two clerks available to handle a large volume of customers.

Inefficiency

Overall, the post office was described as disorganized and inefficient, with many customers expressing dissatisfaction with the handling of their mail and packages.
  • RS
    Rayyan Syed
    Oct 7, 2025
    1.0
    This post office services my area. I schedule a pickup, and on the off chance they actually come, they take a look at the packages, and leave. I told the guy the packages were right there and he just left. Then I get an email saying your pickup has been complete. Bafoonery.
  • LM
    Lily Marianik
    Mar 11, 2023
    5.0
    I've never had an issue, bar rude patrons that make the experience unpleasant. Thank you to the staff!
  • MH
    Melissa Hilliard
    Nov 7, 2022
    1.0
    All staff and management all need replaced with workers who actually want to work and are not mean,angry spiteful like the workers they have working now! And some worker is clearly stealing packages by all the “says delivered but wasn’t delivered ” reviews.
  • SK
    Sascha Konrad
    Oct 20, 2021
    1.0
    This must be the worst post office in the country. Mail just sits sometimes at this location and doesn't get delivered for days or weeks without any obvious reason. No one picks up the phone ever. The latest kicker now is that they are apparently closed in the middle of the day with no one inside during regular business hours. Happened to me multiple times, you just show up there in the middle of a normal weekday and they are closed. No sign explaining why. Total joke.
  • GM
    Giulietta Marinucci
    Dec 11, 2019
    1.0
    If I could give them a negative number for their review I would. Pretty much everything I ship which is packed securely with lots of packing material ends up broken. Also, the services they are supposed to provide like free carrier pick up is useless when you sign up for it and your carrier fails to take the package. This happens three out of four times on average. To complain about this you get telephone numbers to lines they don't pick up and if you call the main number it is over an hour wait at minimum to make a complaint. I must give credit to the "main USPS NUMBER" in that after waiting over an hour to make my complaint they actually do take your information and act upon it. They also keep a log of your complaints so I highly recommend calling the main line and waiting it out. They need to know what is going on and take action on the staff that is responsible for such poor service and package care.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.