United States Postal Service

1.7
144 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2601 Brunswick Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2601 Brunswick Ave, Trenton, NJ
08638, United States

Hours

Reviews

1.7
144 reviews
5 stars
15
4 stars
6
3 stars
9
2 stars
5
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling dismissed or treated poorly during their visits.

Delivery Issues

Frequent complaints about packages being misdelivered, marked as delivered when not, or delayed significantly, leading to frustration among customers.

Operational Hours

Customers reported discrepancies between posted hours and actual hours of operation, often finding the post office closed when they arrived.

Staffing Problems

Many reviews mentioned long wait times due to understaffing, with only one or two clerks available to handle a large volume of customers.

Inefficiency

Overall, the post office was described as disorganized and inefficient, with many customers expressing dissatisfaction with the handling of their mail and packages.
  • RS
    Rayyan Syed
    Oct 7, 2025
    1.0
    This post office services my area. I schedule a pickup, and on the off chance they actually come, they take a look at the packages, and leave. I told the guy the packages were right there and he just left. Then I get an email saying your pickup has been complete. Bafoonery.
  • TG
    Torii Golczewski
    Jul 12, 2025
    1.0
    Every time I come here, there's a girl at the desk taking care of a line going out the door and a guy loudly taking personal calls on his phone while refusing to serve customers. Absolutely terrible. I'm usually met with an attitude as if I'm inconveniencing them by being there. I feel bad for the workers who are trying to do their job.
  • MR
    maggie rotunda
    Jul 10, 2025
    1.0
    Rude disinterested and if they worked any slower they would be unconscious. A five minute visit actually ALWAYS takes thirty minutes. Expect a cue very similar to Great Adventure except when you finally end up at the head of this line, you just want to punch someone…. I would tell you to run to any other postal office facility, but these people would probably love that because then they don’t have to work at all!
  • EM
    Emanuel Murrell
    Jul 5, 2024
    4.0
    The postal service is still doing it
  • CW
    Charity Webb
    Jun 2, 2022
    1.0
    Wish I could give 0. Management is completely incompetent. Moved and waited 2 months for a mail key. Kept being told if it was ready they'd call. Today they tried to turn me away again with the same line but miraculously found it in the back. Absolutely ridiculous.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.