Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 20 S Montgomery St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.1
165 reviews
5 stars
32
4 stars
13
3 stars2
2 stars
6
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unprofessional behavior from staff, leading to a negative customer experience.
Service Efficiency
Customers reported long wait times, inconsistent service hours, and delays in package delivery, contributing to frustration.
Package Handling
Many complaints were made about lost or misdelivered packages, with customers expressing dissatisfaction over the handling of their mail.
Staff Attitude
Several reviews mentioned a lack of accountability and poor attitudes among employees, with some staff being described as lazy or dismissive.
Mixed Experiences
While many customers had negative experiences, a few noted positive interactions with specific employees, indicating inconsistency in service quality.
- MPMalcolm Pickering4 days ago5.0Brandon and his work buddy are really holding it down this week great service big smiles super friendly I don’t think I’ve ever enjoyed going to the post office more
- JZJonathan Jose ZambranoNov 13, 20251.0Terrible la atención que brinda la señora ! Le estoy exponiendo dos casos de perdidas de paquete y me dice que no es su problema
- KDKeia DavisonOct 15, 20251.0I see why this place has such low ratings. I went in today right before they closed 4:17pm. I get off work late so I was just making it. I had a very large package to send out. This was my 1st time sending out a package so I wasn't sure what to do. As soon as the lady at the front saw me walk in she immediately started to rush me like do have tape? you need full out something and eye gestures me to the back. I found lables and also started taping up my huge package. She then starts yelling you have 7 minutes to get in line. I'm literally in the back struggling trying tape up this huge box and of course the tape starts to tangled up. Then she yelled people in the back, you have 1 minute and I'm closing my register . I don't understand. Yes, you close at 4:30 but I'm not coming in the door, I'm already in the store so what's the rush? Needless to say, I didn't mail this huge box. I just left the PO and unfortunately I'll have to come back. I think that was extremely rude! I got such anxiety from this woman count down and continuously threatening to close the register. I didn't wanna mess up the lables. So I just left. They need better customers service for sure! Have some patience!!! I've worked in retail before and the amount of times of times I've had to stay pass closing just make sure customer's got what they needed. Such unprofessional customer care and I hate that have to go back one day soon.
- JAJacob AAug 20, 20251.0This post office is an absolute joke. Walked in to ship a small package and the girl behind the counter was glued to her phone, completely ignoring me while I stood there alone in line. When she finally dragged herself to acknowledge me, I asked for a smaller box. She brought me one even bigger than the one I already had, sat back down, and immediately buried herself back in her phone. When I told her it was too big? Silence. When I asked if there were any other options? Silence. She didn’t even look up, just kept scrolling like customers are an inconvenience to her. If staring at your phone all day is your only skill, maybe don’t work in customer service. The laziness and attitude here are disgusting. Save yourself the frustration and go to literally any other post office.
- DDdefxAug 15, 20251.0Does not do walkins
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 20 S Montgomery St offer?
This Post Office offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a passport at this USPS location?
Yes, this location accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services here?
Most passport services require scheduling an appointment via the online scheduler; limited walk-in hours may be available.
What are the operating hours of this Post Office?
The Post Office is open Monday to Friday from 8:00 AM to 4:30 PM, Saturday 8:00 AM to 2:00 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can reserve a PO Box online securely at the USPS website; you'll receive instructions to complete the setup in person.
What is the cost of a small PO Box here?
PO Box prices vary by location; check exact pricing by entering your ZIP Code on the USPS PO Box website.
Is 24/7 lobby access to PO Boxes available at this location?
Most USPS locations provide 24/7 access to PO Boxes in the lobby; confirm specific hours with this Post Office.
How can I access nearby transit or government services when visiting this Post Office?
Nearby places include Downtown Trenton Post Office and American Vehicle Solutions (DMV), making it convenient to combine postal errands with government services.
Are there cultural or entertainment venues near this Post Office?
Yes, close by are the African American Cultural Collaborative of Mercer County and Mill Hill Playhouse, great for cultural visits before or after your postal trip.
Where can I grab food or coffee near the United States Postal Service at 20 S Montgomery St?
Nearby options include Dunkin' for coffee and Blimpie or Tracey's Kitchen for sandwiches and southern cuisine, perfect for a meal break around your visit.