United States Postal Service

2.2
186 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 130 W Water St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
130 W Water St, Toms River, NJ
08753, United States

Hours

Reviews

2.2
186 reviews
5 stars
47
4 stars
9
3 stars
5
2 stars
7
1 star
118

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness and efficiency, others are criticized for rudeness and unhelpfulness.

Mail Delivery Issues

Numerous complaints about lost or misdelivered mail, with customers expressing frustration over packages not being delivered or being marked as delivered incorrectly.

Long Wait Times

Many customers reported long wait times and insufficient staff during busy hours, leading to dissatisfaction with service speed.

Phone Accessibility

Customers frequently noted difficulties in reaching the post office by phone, with many calls going unanswered.

Positive Experiences

Despite the negative feedback, several customers highlighted positive experiences, particularly with specific employees who provided excellent service.
  • KW
    kathryn wassong
    Nov 1, 2025
    5.0
    Great service and experience
  • KK
    K
    Oct 3, 2025
    5.0
    Wonderful staff unsure why their rating is so low
  • CS
    Camille Sia
    Aug 12, 2025
    5.0
    I was able to get money order with no fuss.
  • CS
    CeeCee S
    Aug 6, 2025
    3.0
    Keep screwing up my PO box mail
  • BA
    Blue Alien
    Jul 22, 2025
    1.0
    If I could give no stars I would. Left the out going mailbox wide open and when we called the post office no one answered. I live in an apartment complex so you need a key to lock it back up and the post office are the only ones who have it. Smh

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.