United States Postal Service

2.2
192 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 130 W Water St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
130 W Water St, Toms River, NJ
08753, United States

Hours

Reviews

2.2
192 reviews
5 stars
47
4 stars
10
3 stars
5
2 stars
7
1 star
123

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While some customers praised individual staff members for their helpfulness and professionalism, many others reported rude and unhelpful behavior from various employees.

Service Efficiency

Customers frequently complained about long wait times and slow service, particularly during busy hours, with insufficient staff to handle the volume.

Mail Handling Issues

Numerous reviews highlighted problems with lost or misdelivered mail, as well as issues with package tracking and delivery.

Customer Service

Many customers expressed frustration over the inability to reach staff by phone and the lack of effective communication regarding their mail and packages.
  • RH
    Robert Hunyor
    3 days ago
    1.0
    Seems our Deliver Driver gets lazy and doesn't feel like delivering packages. This isn't the first time. It's incredibly frustrating, especially when you're looking forward to getting something. Still says "out for delivery" ... Yeah.. Okay.
  • PM
    Philip Martin
    Dec 29, 2025
    4.0
    It severely needs a facelift. Staff is fantastic and very helpful.
  • OD
    O Diaz
    Dec 29, 2025
    1.0
    4 registers with only 1 person working while there’s a line almost out the door
  • AA
    alyssa AA
    Dec 26, 2025
    1.0
    So slow
  • CF
    Christopher Feinstein
    Dec 23, 2025
    1.0
    If possible i’d give zero stars and personally can’t wait for USPS to finally be out of business. How does a package that is rushed, that is shipped from NJ and being delivered in NJ end up in Chicago? How does mail that is paused end up getting delivered to the front door of a house? Incompetence, that’s the answer.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.