United States Postal Service

1.9
139 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 114 Oak Tree Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
114 Oak Tree Ave, South Plainfield, NJ
07080, United States

Hours

Reviews

1.9
139 reviews
5 stars
26
4 stars
5
3 stars
3
2 stars
5
1 star
100

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted the staff's rudeness and unprofessional behavior, with many customers feeling disrespected and poorly treated.

Customer Service

Many customers reported inadequate customer service, including long wait times, lack of assistance, and refusal to help with passport applications.

Service Efficiency

Several reviews mentioned slow service and inefficiency, particularly regarding passport processing and package handling.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and efficiency, indicating that experiences can vary.
  • AO
    Alicja Ochal-Mruk
    5 days ago
    1.0
    This is the worst post office in the area. Is time to replace rude front desk employees.
  • SS
    sj
    Dec 22, 2025
    5.0
    Wonderful experience dropping off packages here! The front desk employee nicely told me about the kiosk for prepaid package receipts and checked in on me. I felt taken care of and would return in the future.
  • MA
    mohit agrawal
    Dec 19, 2025
    1.0
    We came to this USPS location to renew a passport for our child. We arrived about 10 minutes late for our appointment, and the staff told us they couldn’t take us, which we understood and accepted. However, while we stepped aside to reorganize our documents and discuss purchasing a money order, the two staff members at the counter began talking about us within earshot, making comments like “these guys are always late” and questioning why we were still there. This felt disrespectful, unprofessional, and discriminatory. Even if a customer is late, there is no excuse for staff to speak about them that way. Based on this experience and other similar reviews, these two employees clearly need better customer service training. Very disappointing experience.
  • AL
    Amber Le
    Nov 7, 2025
    1.0
    My parents went there on Monday to inquire about renewing their passport and the woman at the counter was extremely rude to the point where they just grabbed everything and left to go to a different location. Please do better. Nobody wants to hear about their elderly parents dealing with this nonsense.
  • TG
    Ted Gissen
    Oct 23, 2025
    5.0
    The person who delivers my mail is awesome and so is the customer service at this location regarding an issue I had. One piece of mail ended up in a parallel streets mailbox with the same number address. This happens occasionally with uber and amazon but it’s not a big deal. I submit a ticket asking where this mail was and in less than 24 hours of submitting the request, I had received a personal email, personal phone call and the mail was in my mailbox. In my experience, they have been great all around. Even the few times I’ve had to go to the office in person. They certainly exceeded my expectations and I appreciate my mail carrier and the service I received.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.