United States Postal Service

1.9
135 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 114 Oak Tree Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
114 Oak Tree Ave, South Plainfield, NJ
07080, United States

Hours

Reviews

1.9
135 reviews
5 stars
24
4 stars
5
3 stars
3
2 stars
5
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about the treatment received during passport applications.

Efficiency

While some customers praised quick service for passport applications, many others experienced long wait times and inefficiencies, particularly regarding appointments.

Staff Competence

Numerous reviews highlighted issues with staff competence, including poor communication and lack of knowledge about services.

Facility Condition

The post office was noted for having a good physical space, but issues like a malfunctioning kiosk and lack of supplies were mentioned.

Mail Handling

Several customers reported problems with mail delivery, including lost packages and misdelivered mail.
  • AL
    Amber Le
    Nov 7, 2025
    1.0
    My parents went there on Monday to inquire about renewing their passport and the woman at the counter was extremely rude to the point where they just grabbed everything and left to go to a different location. Please do better. Nobody wants to hear about their elderly parents dealing with this nonsense.
  • TG
    Ted Gissen
    Oct 23, 2025
    5.0
    The person who delivers my mail is awesome and so is the customer service at this location regarding an issue I had. One piece of mail ended up in a parallel streets mailbox with the same number address. This happens occasionally with uber and amazon but it’s not a big deal. I submit a ticket asking where this mail was and in less than 24 hours of submitting the request, I had received a personal email, personal phone call and the mail was in my mailbox. In my experience, they have been great all around. Even the few times I’ve had to go to the office in person. They certainly exceeded my expectations and I appreciate my mail carrier and the service I received.
  • JW
    J Wagner
    Sep 8, 2025
    1.0
    Having a business in south Plainfield is extremely difficult with a post office so incredibly incompetent. I could go on and on about how many times they have lost stuff, said “the buisness is closed” even though I can see them on the camera driving right by, but this takes the cake. You cannot count on them for anything. I had to go on a hunt for a package that could not be replaced, and all I got from them was a “too bad so sad”. I ending up finding the package at 1640, not 1260. How hard it is to match up numbers on a box to a big sign? There is one person who works there that is a sweetheart, and she knows who she is. The rest, including the management are miserable, incompetent and rude. How dare you get upset when they can’t do their simple jobs. Wait until AI takes their jobs, or the government stops subsidizing their failures.
  • RM
    Ron M
    Aug 20, 2025
    5.0
    This an excellent facility. The staff is helpful. There is a self service kiosk available.
  • SA
    Salena Ali-Rasheed
    Jul 29, 2025
    5.0
    Shavonda was extremely helpful and very nice.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.