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United States Postal Service

1.9
(142 reviews)

Business Details

114 Oak Tree Ave, South Plainfield, NJ
07080, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 114 Oak Tree Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
114 Oak Tree Ave, South Plainfield, NJ
07080, United States

Hours

Reviews

1.9
142 reviews
5 stars
26
4 stars
5
3 stars
3
2 stars
5
1 star
103

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted the staff's rudeness and unprofessional behavior, with many customers expressing frustration over disrespectful interactions.

Customer Service

Customers reported poor customer service experiences, including lack of assistance, slow service, and inadequate handling of passport applications.

Incompetence

Several reviews mentioned incompetence among staff, including incorrect information provided and mishandling of packages and appointments.

Mixed Experiences

While many customers had negative experiences, a few noted positive interactions with specific employees who provided helpful and friendly service.
  • PV
    palak vahora
    1 day ago
    1.0
    Employee named Shavonda seems disturbed in her personal life she takes that out on parents of an infant. We had an horrible experience here not once not twice but thrice we were late by 6 minutes for an appointment. The USPS was dead empty two employees were sitting and scrolling on their phone and they said they cant take us bcoz we were late. They cursed us and my baby. Shame on you Shavonda, i pray u remain disturbed as you are.
  • OF
    OurBetsOnJesus Rosario Family
    3 days ago
    1.0
    I went in to get my passport photo renewed, and the gentleman helping us told me I had to show my ears. After checking the actual passport photo requirements online, I found out that this is NOT required at all. Because of his incorrect information, I wasted time and money. If you’re going to do passport photos, you should know the rules. Very disappointing experience. worst photo ever!
  • LL
    Lana Ladder
    Feb 16, 2026
    1.0
    very unhelpful and always closed.
  • AO
    Alicja Ochal-Mruk
    Jan 7, 2026
    1.0
    This is the worst post office in the area. Is time to replace rude front desk employees.
  • MA
    mohit agrawal
    Dec 19, 2025
    1.0
    We came to this USPS location to renew a passport for our child. We arrived about 10 minutes late for our appointment, and the staff told us they couldn’t take us, which we understood and accepted. However, while we stepped aside to reorganize our documents and discuss purchasing a money order, the two staff members at the counter began talking about us within earshot, making comments like “these guys are always late” and questioning why we were still there. This felt disrespectful, unprofessional, and discriminatory. Even if a customer is late, there is no excuse for staff to speak about them that way. Based on this experience and other similar reviews, these two employees clearly need better customer service training. Very disappointing experience.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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