United States Postal Service

1.7
167 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 560 Huyler St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
560 Huyler St, South Hackensack, NJ
07606, United States

Hours

Reviews

1.7
167 reviews
5 stars
24
4 stars
5
3 stars
4
2 stars
4
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of assistance and professionalism.

Delivery Issues

Frequent complaints about lost packages, delayed deliveries, and mismanagement of mail were reported, indicating significant operational failures.

Organization

Customers noted the post office's disorganization, including long wait times, understaffing, and messy conditions, contributing to a negative experience.

Parking Problems

Limited parking availability was a common concern, with many customers struggling to find a spot due to employee vehicles occupying most spaces.
  • RL
    Robert Lee
    Dec 26, 2025
    1.0
    theres about 10 parking spaces and they are almost all filled. I have to wait until someone leaves. If you get in there is like 1 customer on line. Not sure who is taking up the other 9 spots. also i get letter in PO box saying i have mail up front every once in a while. then when you ask them about the letter hey can never find the letter. i get excuses like it was a mistake, or it was already delivered in the mail, or no there wasnt any letter at all. Sometimes I wonder if it was a registered letter that vanished.
  • DA
    David Axelband
    Nov 23, 2025
    2.0
    Hackensack post office is not well organized delivery of mail on a Monday night. At 9 pm
  • NS
    Naomi King- Suarez
    Oct 16, 2025
    1.0
    No one here knows what to do . Probably 1 person gives accurate information and service and of that Pierson isn’t in, no one else can help you - the staff seems to not even talk/ teach each other, overall terrible service - have had to come here 4-6 different times for one simple service . Just terrible
  • EP
    Erik P
    Sep 16, 2025
    1.0
    Want to meet the rudest customer service people in the country. Come to this post office.
  • JD
    John DeSclafani
    Aug 19, 2025
    1.0
    haven't received mail in 5 days, even thought my email has been saying I should be getting 2 to 3 pieces od mail a day

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.