United States Postal Service

1.8
167 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 560 Huyler St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
560 Huyler St, South Hackensack, NJ
07606, United States

Hours

Reviews

1.8
167 reviews
5 stars
25
4 stars
5
3 stars
4
2 stars
4
1 star
129

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of assistance and professionalism.

Delivery Issues

Customers frequently reported lost packages, delayed deliveries, and incorrect tracking information, leading to significant dissatisfaction.

Staffing Problems

Many reviews noted understaffing, resulting in long wait times and inadequate service, with only one clerk available during busy periods.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment was overwhelmingly negative regarding service quality.

Management Concerns

Several reviews pointed to poor management practices, including lack of accountability and ineffective handling of customer complaints.
  • DA
    David Axelband
    1 day ago
    2.0
    Hackensack post office is not well organized delivery of mail on a Monday night. At 9 pm
  • NS
    Naomi King- Suarez
    Oct 16, 2025
    1.0
    No one here knows what to do . Probably 1 person gives accurate information and service and of that Pierson isn’t in, no one else can help you - the staff seems to not even talk/ teach each other, overall terrible service - have had to come here 4-6 different times for one simple service . Just terrible
  • EP
    Erik P
    Sep 16, 2025
    1.0
    Want to meet the rudest customer service people in the country. Come to this post office.
  • JD
    John DeSclafani
    Aug 19, 2025
    1.0
    haven't received mail in 5 days, even thought my email has been saying I should be getting 2 to 3 pieces od mail a day
  • MC
    Milthon Cv
    Aug 14, 2025
    5.0
    Excellent, I didn't know about this before and had to travel for hours to deliver any package to my clients... now it's very easy to send it here.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.