Business Details
About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Reviews
4.2
463 reviews
5 stars
364
4 stars
7
3 stars3
2 stars6
1 star
83
What are people saying?
AI-generated from recent customer reviews
Service Reliability
Numerous customers reported frequent missed or rescheduled deliveries, leading to significant dissatisfaction.
Customer Service
Many reviews highlighted poor customer service experiences, including long wait times and unhelpful responses.
Price Concerns
Customers expressed frustration over rising prices and additional fees, feeling that the service no longer provides good value.
Driver Performance
While many drivers received praise for their professionalism and helpfulness, inconsistent service was noted due to management issues.
Overall Satisfaction
Overall, customer satisfaction has declined significantly since the merger with Primo, with many customers seeking alternatives.
- EGEileen GrippoOct 6, 20251.0So unreliable. So expensive. No local customer service, only scheduling people in an offsite location. I'm investigating whole house filtration. It's got to be cheaper and more reliable in the long term.
- IBIvan BatchvarovSep 17, 20251.0The worst
- EJEdward jimenezAug 28, 20251.0Here’s an update from my 5 star review from 2 years ago. My previous driver was transferred to another branch, he was great very professional, thoughtful and considerate. Now I have un tremendo comè pinga who comes when he wants, drops off bottles without taking the old ones. I’ve racked up over $500 in bottle deposits because of him. When he finally picked up my 9 empty glass jugs, he didn’t report them so he could make his bonus. I waited 2 weeks for my refund and when I called corporate they explained everything and made it right. It’s still a headache. It’s almost $600 a month for water and customer service is trash.
- KKKrisAug 25, 20251.0Ever since the merge with Primo and selling there customer service dept overseas, it has become a nightmare. Missing deliveries more then once, broken equipment from the drop off, horrible customer service, making multiple charges on customer accounts and refusing to refund. Only will give credit. Its a mess!! Stay away until they get it back together.
- USUday ShankarAug 7, 20251.0Do NOT sign up with this crap company. Once you sign up for recurring deliveries, they make it impossible to stop it. You can only defer deliveries and not cancel it on the web site. They do not provide a customer service number on their website. Their operators get hostile when you do call them (after finding their number) as they don't want anyone to cancel or remove recurring deliveries. Terrible company
Frequently Asked Questions About Primo Brands Delivery
What types of beverages does Primo Brands Delivery offer?
Primo Brands Delivery offers a comprehensive selection of branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION®.
Does Primo Brands Delivery deliver beverages to homes and businesses?
Yes, Primo Brands Delivery provides delivery services for beverages directly to homes and commercial businesses.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 501 Cottontail Lane, Somerset, NJ 08873, USA.
What are the main categories of Primo Brands Delivery?
The main categories are Water Cooler Supplier and Beverage Distributor.
How can I contact Primo Brands Delivery?
You can contact Primo Brands Delivery by phone at +1 800-220-8286.
Where can I find more information about Primo Brands Delivery online?
Additional information can be found on their website at https://local.readyrefresh.com/nj/somerset/bottled-water-delivery-somerset-nj-dcnj08873.html or their Facebook and Instagram pages (facebook.com/primobrandscorp and Instagram @primobrandscorp).
Are there any sports facilities near Primo Brands Delivery?
Yes, Dutch Total Soccer/Soccer Centers and Soccer Centers are nearby, providing opportunities for customers who enjoy sports activities to visit or participate before or after their delivery service.
What manufacturing or business facilities are close to Primo Brands Delivery?
Nearby are Ivoclar Vivadent Manufacturing, Logistics Ozburn Hessy, The Hose Shop, NEI Corporation, and Conta Clip Inc., which might be relevant for business customers interested in industrial supplies or services.
What local companies provide commercial and office services near Primo Brands Delivery?
Nearby businesses include Adecco Employment Services, In Ventiv Health (marketing and advertising), Village Office Supply, and Eakes Office Solutions, which may support nearby customers' business and employment needs.
Can customers visit any retail or specialty stores near Primo Brands Delivery?
Yes, Oxford Baby offers children's clothing, Goldenhome International and Alps Craftsman provide furniture and countertop installation, and Nestle Water North America offers specialty grocery and liquor store selections.