Business Details
About
Logistics Service
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world. For over 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, energy, high-tech, home delivery, life sciences, marine and more. In more than 150 worldwide locations across Asia, Europe, the Middle East and North America, AIT’s subject matter experts apply scalable, user-friendly technology to customize end-to-end deliveries via sea, air, road and rail—on time and on budget.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
1,195 reviews
5 stars
1,064
4 stars
44
3 stars6
2 stars12
1 star
69
What are people saying?
AI-generated from recent customer reviews
Delivery Service
Many customers praised the delivery service for being timely, professional, and efficient, with several noting the helpfulness of the delivery staff.
Customer Service
Feedback on customer service was mixed; while some customers experienced excellent service, others reported significant issues with communication and follow-up.
Professionalism
The installation teams were frequently described as professional, knowledgeable, and courteous, contributing to a positive overall experience.
Product Issues
Several customers reported issues with incorrect deliveries or incomplete orders, leading to dissatisfaction with the service.
Communication
While some reviews highlighted clear communication regarding delivery times, others criticized the lack of responsiveness and follow-through from customer service.
- KFKelley Ferrante3 days ago5.0Although the drivers are running late, they were friendly apologetic and did efficient job when they arrived. We appreciate their good service.
- DSDonnie A. Marshall Sr.Oct 21, 20254.0I give the delivery service 4 and 1/2 stars only because the Nordictrack 1750 was incorrect and returned after 1 hour to replace with the 2450. What dedication. Thank you and good job.👍🏾
- AVAdriana VillegasOct 15, 20255.0Easy scheduling, respectful, and clear communication would definitely use them again
- CKC KimOct 1, 20255.0Guys were great but one of heavy skid was broken so they had to pick up one by one.
- NWNancy WongSep 11, 20255.0Awesome in store support and guidance. Jade was extremely helpful getting my LVP flooring project going (replacing the carpeting in my finished basement.). Nathan the manager easily finalized the project and order ! Will be coming back for next project!
Frequently Asked Questions About AIT Worldwide Logistics
Do you offer international shipping?
Yes. AIT is a global freight forwarding company with decades of experience handling shipments to all areas of the world. We also offer customs clearance support, including our in-house, licensed customs brokerage team.
Can you ship my specific item (i.e., what cargo types does AIT NOT accept)?
AIT’s logistics professionals are experienced with shipping all types of cargo, from temperature-controlled items such as food and pharmaceuticals to oversized and heavy freight to hazardous materials, including batteries, chemicals, and nuclear waste. For a list of items we do not ship, contact our office for commodity details.
Are you a certified freight forwarder?
Yes. Across AIT’s many global locations, we have dozens of certifications from multiple organizations, countries, and municipalities, including authorized economic operator status, good distribution practices certification and many more.
Can I drop off an item for return at your facility?
No. AIT facilities are not consumer parcel drop-off locations. Please contact your seller/shipper to arrange for returns.
Do you have any other locations in North America?
Yes. AIT’s expanding global presence includes dozens of locations across North America, as well as Asia and Europe.
Does AIT Worldwide Logistics offer international shipping services?
Yes. AIT is a global freight forwarding company with experience handling shipments worldwide and offers customs clearance support with an in-house licensed customs brokerage team.
What types of cargo can AIT Worldwide Logistics handle?
AIT ships all cargo types, including temperature-controlled items, oversized and heavy freight, and hazardous materials like batteries and chemicals. For prohibited items, contact their office.
Is AIT Worldwide Logistics a certified freight forwarder?
Yes. AIT holds multiple certifications across its global locations, including authorized economic operator status and good distribution practices certification.
Can customers drop off return items directly at AIT's facility?
No. AIT facilities are not consumer parcel drop-off locations. Customers should contact their seller or shipper to arrange returns.
Where is AIT Worldwide Logistics located and what are its operating hours?
AIT Worldwide Logistics is located at 60 Metro Way, Unit 1, Secaucus, NJ 07094, USA. They are open Monday to Saturday from 6:30 AM to 11:00 PM and Sunday from 8:00 AM to 10:00 PM.
Does AIT Worldwide Logistics have facilities that are wheelchair accessible?
Yes. The facility has wheelchair accessible entrances and parking.
What services does AIT Worldwide Logistics provide?
AIT provides freight forwarding, air freight, ground distribution, sea freight, import/export, customs clearance, warehousing, and intermodal services.
How can I reach AIT Worldwide Logistics by public transportation?
Nearby you can find Peter Pan Bus Lines and New Jersey Transit Train stations, which can help you access AIT's location conveniently for freight and cargo services.
Are there dining options near AIT Worldwide Logistics for meetings or meals?
Yes, several nearby restaurants like Campanello's, Lorenzo's Italian Restaurant & Bar, Feelgood Restaurant and Lounge, Victoria Harbour, and Legends Diner offer various dining options before or after your visit.
What other freight and cargo services are available near AIT Worldwide Logistics?
Nearby freight and cargo services include Select Express & Logistics, White Arrow, E-Z Cargo, and another AIT Worldwide Logistics facility, providing multiple logistics options for customers in the area.