The UPS Store

3.5
332 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1114 in Rockaway offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Before Franklin Avenue Intersection Across From Kfc.

Details

  • DeliveryNot available

Location

The UPS Store
179 Rte 46 W, Rockaway, NJ
07866, United States

Hours

Reviews

3.5
332 reviews
5 stars
196
4 stars
10
3 stars
6
2 stars
11
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

The new ownership has significantly improved customer service, with many reviews highlighting the staff's friendliness, attentiveness, and willingness to help.

Cleanliness

Customers noted that the store is clean and well-organized, with improvements in hygiene and overall atmosphere since the change in management.

Efficiency

Many reviews praised the staff for their quick and efficient service, making shipping and returns a smooth experience.

Negative Experiences

A few customers reported issues with package handling and service quality, particularly related to past ownership, but these incidents appear to be decreasing.
  • JB
    Jennifer DeChristopher (BakerJen)
    5 days ago
    5.0
    Super helpful store! And with the new renovation, things run so smooth. I’m always in and out. I’ll keep coming back for all my shipping needs.
  • EY
    Emily Yanas
    6 days ago
    1.0
    This place loves to change what they will and won’t do with shipments, on the daily. Never have i had a problem shipping Something in the manufacturers packaging (that it was shipped to me in originally) with a label on the outside. All of a sudden today is a problem. Took my box back exactly as it was and went to the UPS in Randolph and did not have a single issue trying to ship the box. Remodel was worthless if the people inside wont actually do their jobs.
  • CM
    Cynthia McArthur
    Nov 8, 2025
    5.0
    They were so helpful and even made sure to secure our package better for us!
  • AM
    Alejandro Isaza muñoz
    Oct 21, 2025
    1.0
    El día de hoy fui me atendió un sr que scaneo mi solicitud y aún mi solicitud dice q se puede entregar allá pero el sr siempre dice q no he ido dos veces y el sr dice q no se puede su actitud es fea con la gente y siempre en tono alto es triste q una compañía tan grande tenga un sr como estos atendiendo por dios la atención allá siempre es mala con ese señor fui a las 635pm
  • KC
    Katie Cucciniello
    Oct 20, 2025
    5.0
    The best UPS store ever! Everyone is so beyond helpful & pleasant! I enjoy my trips there. Definitely 5 stars! They truly care about their customers and their experiences! The store is very clean and well organized. Always a smooth and friendly experience! Highly recommend!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Rockaway offer?

The UPS Store #1114 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and more.