The UPS Store

3.6
347 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1114 in Rockaway offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Before Franklin Avenue Intersection Across From Kfc.

Details

  • DeliveryNot available

Location

The UPS Store
179 Rte 46 W, Rockaway, NJ
07866, United States

Hours

Reviews

3.6
347 reviews
5 stars
214
4 stars
9
3 stars
6
2 stars
11
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

The new ownership has significantly improved customer service, with many reviews praising the staff for being friendly, helpful, and efficient.

Store Environment

Customers noted that the store is cleaner, more organized, and has a positive atmosphere since the change in management.

Efficiency

Many reviews highlight the quick and efficient service provided by the staff, making shipping and returns a smooth process.

Mixed Experiences

While most feedback is positive, there are a few isolated incidents of poor service or mishandling of packages that were noted.
  • KO
    Kris Ohrenick
    Jan 2, 2026
    5.0
    It’s been a number of years since I entered this store. That was by choice due to the previous owner and his negative attitude towards customers. When I heard that the store was under new ownership, I was encouraged that perhaps things would improve. To say that it was a night and day experience is an understatement. Although there was a long line (it’s the holidays) it moved very fast and I was immediately greeted with a smile. I looked around and all of the team members here were engaged and smiling at the customers. THIS is how you run a business. Congrats to the new owners and best of luck. I am sure you will see more people like myself return.
  • R2
    Renegades Lacrosse 2035
    Dec 22, 2025
    5.0
    Everyone in the store was extremely helpful and kind and courteous. I came in with six very large boxes two days before Christmas and they took their time and helped me tape up the boxes and make sure they were good to go. Highly recommend the store!!!!
  • SJ
    Shannon Johnston
    Dec 19, 2025
    5.0
    They were very efficient to help me send out Christmas packages. She helped me select the most cost effective boxes for shipping. Very nice and helpful.
  • KO
    Kerry-Marie O'Brien
    Dec 13, 2025
    5.0
    Everyone here was amazing! Massive help! We had a mess of boxes from a family member’s estate that they were able to pack up for us. Took time and care.
  • GG
    Genai Goldsmith
    Dec 8, 2025
    5.0
    Always such so helpful when I enter the store. Very informative and knowledgeable about shipping. The team is wonderful. This place is always my 1st choice.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Rockaway offer?

The UPS Store #1114 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and more.