Business Details
About
Water Cooler Supplier
Easy to use and conveniently located inside and outside Walmart #5178. Choose from our self-serve water Refill station for fresh filtered drinking water in 1, 3 or 5-gallons or our pre-filled Exchange water station for 3 or 5-gallon Primo® purified bottled water.
Location
Reviews
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- MAMai AlmiranteJul 23, 20251.0After almost a decade of being their customer, I finally cancelled. They cancel their deliveries ALL THE TIME! You won’t even know until you see that your front porch has the empty bottles then you check the app and oops - they cancelled again because of lack of drivers. Zero notice, zero empathy. I tried to speak to a supervisor and told me it would take between 1 to 3 hours to get back to me. The customer service reps are equally as frustrating with their “I’m sorry we can’t do anything because we are only operations and not your local delivery.” What exactly is their purpose besides taking forever to pick up the customer line? I rarely cancel any services but this place has not improved even after the rebranding!
- DKDr. JT KostmanJun 17, 20251.0I was a customer of Ready Refresh (now Primo) for seven years. In all that time, they were only on time twice. They rescheduled the most recent delivery five times — and then no-showed. Calling them is impossible; the call disconnects after waiting on hold for about 20 minutes. This is the single worst "customer service" I have ever received from any company. We have canceled service today and suggest that you all do the same.
Frequently Asked Questions About Primo Water Refill & Exchange
What products are available at Primo Water Refill & Exchange?
Primo Water offers 3-gallon and 5-gallon purified bottled water along with empty jugs for refill.
What services does Primo Water Refill & Exchange provide?
They provide water refill services through a self-serve refill station and pre-filled exchange water station.
Where is Primo Water Refill & Exchange located?
It is located at 220 Enterprise Dr, Rockaway, NJ 07866, inside and outside Walmart #5178.
What are the accepted payment options at Primo Water Refill & Exchange?
They accept American Express, Apple Pay, Cash, Mastercard, and Visa payments.
What are the business hours for Primo Water Refill & Exchange?
The hours follow the retailer location hours, Walmart #5178 in Rockaway.
Which languages are supported by Primo Water Refill & Exchange staff?
Staff can assist customers in English and Spanish.
How can I contact Primo Water Refill & Exchange?
You can call them at +1 844-237-7466 or email social@primowater.com.
Can I refill my own water bottles at Primo Water Refill & Exchange?
Yes, there is a self-serve water refill station for fresh filtered drinking water in various gallon sizes.
Are there places nearby Primo Water Refill & Exchange where I can get additional services or shopping?
Near Primo Water, you can find Walmart Rockaway for groceries and shopping, Cypress Eye Care for eyewear, and DICK'S Sporting Goods for sporting gear.
What nearby amenities might be convenient before or after visiting Primo Water Refill & Exchange?
You can grab a quick meal at Subway, get your keys duplicated at minuteKEY, or visit the Walmart Photo Center nearby.