The UPS Store

4.5
313 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3488 in Red Bank offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Broad Street And Maple Ave (Free Parking On Side Of Bldg).

Details

  • DeliveryNot available

Location

The UPS Store
68 White St, Red Bank, NJ
07701, United States

Hours

Reviews

4.5
313 reviews
5 stars
265
4 stars
7
3 stars
1
2 stars
4
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees being praised for their friendliness and helpfulness, while others, particularly a few named staff members, received complaints for rudeness and unprofessional behavior.

Efficiency

Many customers noted the efficiency of service, highlighting quick processing times for shipping and printing, although there were instances of delays and lost packages that frustrated some customers.

Staff Attitude

Several reviews pointed out negative experiences with specific staff members who were described as rude or dismissive, impacting the overall customer experience.

Reliability

There are mixed reviews regarding the reliability of services, with some customers experiencing lost packages and poor communication regarding claims, while others reported consistently good service.

Positive Experiences

Despite the negative feedback, many customers expressed satisfaction with their experiences, particularly praising certain employees for going above and beyond to assist.
  • IH
    Isa Herrera
    5 days ago
    1.0
    I came to print some papers, I even came on time. It was around early 6:00 pm I was going through the Gmail app to send the stuff I wanted to print out and 2 of the workers were rushing me in the span of 5 mins and asking every minute if I needed help. On top of that, once they printed the papers I had an additional link in the gmail for the lady to print out but she didn’t seem to know what she was doing because it took her a while to print out the copies. She kept telling me she didn’t see it even though I clearly saw it in the Gmail even showed her. a few of the printed copies came out bad and I tried to communicate with the ladies that I didn’t want the photos that came out bad but she started to raise her voice at me and told me she can’t do nothing because they’re closing, mind you there was 5 minutes left until they closed so I ended up paying for the copies I did not want. They were even bad mouthing me in their native language I assume because they were all giving me weird looks and because I understood half of what they were saying. the lady that was attending left me waiting at the register. This is ridiculous!!
  • MV
    Ml Vj
    Sep 12, 2025
    2.0
    I always go to this store, one day I sent an important package 📦 and I told the lady who received it to sign the package as received because it was a high value box, the lady just started laughing at me and said she wouldn't do that, then it turns out the box was lost and doesn't appear, I'm so angry, and I think that lady had something to do with it, my mistake was to mention that I was carrying valuable things and the box disappeared, it never arrived at its destination and I've been sending packages here for years and this is the first time this has happened to me!!
  • TT
    Tyler
    Aug 26, 2025
    5.0
    I love this UPS store. Wes and Lut are great!!!
  • JT
    James Tignanelli
    Aug 22, 2025
    5.0
    Very efficient and good people to deal with
  • KF
    K Fran
    Aug 13, 2025
    2.0
    I hate coming here. Where did the pleasant people go who worked here?

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Red Bank offer?

The UPS Store #3488 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/Photo ID services, computer access, and small business services.