United States Postal Service

2.3
126 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 213 Carnegie Ctr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
213 Carnegie Ctr, Princeton, NJ
08540, United States

Hours

Reviews

2.3
126 reviews
5 stars
33
4 stars
4
3 stars
6
2 stars
6
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised individual staff members for their helpfulness, many reported poor service, including rudeness and lack of assistance.

Delivery Issues

Numerous complaints about lost packages, misdeliveries, and delays were noted, with customers expressing frustration over unreliable mail service.

Management Concerns

Several reviews highlighted issues with management, including lack of accountability and poor handling of customer complaints.

Facility Operations

Customers expressed dissatisfaction with limited operating hours and the removal of self-service kiosks, which hindered convenience.
  • SF
    Stephen Foster
    Dec 21, 2025
    5.0
    Excellent customer service Very helpful and patient to ensure I obtained most appropriate method of mailing.
  • BF
    Baby Alive Friends
    Dec 13, 2025
    2.0
    Huh?? What does this even mean? What’s a postal facility and why wasn’t it delivered to my home??
  • MG
    Matthew Gilbert
    Dec 6, 2025
    1.0
    None of the pens work
  • NN
    N
    Dec 3, 2025
    5.0
    I'm surprised by all of the negative reviews on here re this post office in Carnegie Center, Princeton NJ. I visit here for a variety of services as I work for a law firm about a three-minute ride away. I have only positive things to say re my numerous, regular visits here. The manager is respectful, and patient when I needed passport services, and when they handle my certified mail also. The post office workers answer my questions, are very knowledgeable and efficient. I have a variety of post office needs, and I have no complaints. Sometimes the lines are long but what post office doesn't?
  • QB
    QG Bu
    Dec 2, 2025
    1.0
    Firstly, I did not receive any package. Secondly, I did not go to the post office to pick up anything. Thirdly, it is impossible for me to show up at the post office at 7:35 p.m. I understand this is a busy season and delays happen, but marking a package that has not been delivered as “delivered” is not only cheating but lying. Once it’s marked as delivered, I cannot ask the seller or insurance to step in to investigate or issue a refund if the package is lost in transit.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.