United States Postal Service

2.9
98 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 12 Schalks Crossing Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12 Schalks Crossing Rd, Plainsboro, NJ
08536, United States

Hours

Reviews

2.9
98 reviews
5 stars
34
4 stars
9
3 stars
5
2 stars
9
1 star
41
  • JC
    john casey
    Aug 9, 2025
    2.0
    This is the first post office I've ever been at that doesn't have a mailbox outside
  • IL
    Ivy Li
    Aug 6, 2025
    2.0
    I’m a frequent customer at this location and have generally found the staff to be helpful and courteous. However, I had a disappointing experience during my recent visit. A middle-aged white woman on staff (unfortunately I didn’t catch her name, but I will next time) was unexpectedly rude and dismissive. My packaging didn’t meet USPS standards, which I completely understand — but instead of explaining the issue in a constructive or respectful way, she chose to be condescending and made unnecessary comments about how she’s “always helping me.” Last I checked, providing guidance on packaging requirements isn’t going above and beyond — it’s expected. What made the situation worse was that she involved the customer behind me in the line, creating an uncomfortable and unprofessional atmosphere. It felt like I was being ganged up on for simply needing assistance. I hope this feedback leads to better training on how to communicate respectfully with customers — especially those who return often and value good service!
  • JP
    Jesa Patel
    Jul 23, 2025
    1.0
    unhelpful
  • MM
    Mike Mannion
    Apr 22, 2022
    1.0
    It would be soooo nice if someone picked up the phone. I called 10 times one after another and just got their voicemail. As If I’m going to get a call back LOL… such a joke.
  • JG
    Jennifer Gilman
    Jun 15, 2018
    1.0
    This location is absolute garbage. They do not respond to inquiries and each customer service individual scapegoats every other employee or the mail carriers. Take some responsibility - you are an adult and this is your job. They have lost so many important pieces of our mail, and it took an entire two months to even receive our first mail delivery after relocating here. Besides the individuals who work within the building, every single one of our mail carriers have been friendly and incredibly helpful. They helped us resolve issues that the customer service people were too lazy to help with. Thank you to all our wonderful mail carriers!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.