The UPS Store

Reviews

• BA

  Bussiness Accounting

  4 days ago
  5.0
  I absolutely love visiting this The UPS Store location. The team is always incredibly efficient, professional, and helpful. They consistently support our business with expertise and make every visit smooth and stress-free. They also make banners of all sizes for our business, and the quality is always excellent. Whether it’s shipping, printing, or handling important documents, they are reliable and always go above and beyond. It’s rare to find a place that combines speed, accuracy, and outstanding customer service so well. Highly recommended for both personal and business needs!
• GM

  Gary Miller

  Mar 27, 2026
  5.0
  Always a pleasant experience and very professional. I drop-off at 6:30p when the UPS truck driver picks up packages.
• VC

  Victor Cigala

  Mar 14, 2026
  5.0
  I come here quite often to drop off returns and occasionally ship packages. I am always in and right out and the staff there, I’m unsure of her name, is always very nice and patient. I will continue going there for all of my UPS needs.
• MK

  Minata Kaba

  Mar 9, 2026
  5.0
  People often only leave a review when someone didn’t go as planned, but I like to give thanks to Alisha P for her kind service today. She’s always happy to help and explain the process if needed. What a great person to have at the establishment. Thank you again Alisha your service was much appreciated 🙏🏾
• ES

  Erika Sepulveda

  Mar 5, 2026
  1.0
  On March 4, 2026, at approx 9am, I arrived at the store to complete merchandise returns. According to the store’s posted operating hours, the location opens at 8:00 AM. However, when I arrived, the store was closed. Another patron and I waited outside until 9:17 AM when an employee—whom I believe may be the manager and possibly the only employee regularly working at this location—arrived and opened the store. This was not an isolated incident. On numerous occasions in the past, the store has either opened late or temporarily closed during posted business hours while the employee left the premises to run personal errands. There have also been instances where I was asked to wait outside because the employee was leaving the store to obtain breakfast, during which time the store was closed to customers. When the employee arrived on March 4, I calmly expressed my frustration regarding the repeated delays and closures during the posted hours of operation. At the time, I had my two-year-old child with me. Rather than addressing the concern professionally, the employee became visibly upset and defensive and began verbally confronting me about why she was late. The employee then chose to serve the other waiting customer while refusing service to me. She subsequently locked me out of the store and waited for police to arrive. I contacted the police myself, and when they arrived they informed me that businesses may legally refuse service. However, the circumstances strongly suggest that this refusal was based on a personal grievance rather than any legitimate business or safety concern. As a result of this situation, I was forced to drive approximately three miles to another UPS Store location in order to complete my returns. While there, I was told that several residents from my neighborhood frequently travel to that location because they prefer not to deal with the employee at the Plainfield store or because the store is often closed with a sign stating that the employee will return shortly. As a long-standing customer, I should be able to utilize the shipping services in my neighborhood without fear of retaliation, denial of service, or unprofessional conduct from staff.

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