Business Details
About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Primo Brands Delivery Pennsauken
30 Twin Bridge Dr, Pennsauken, NJ
08110, United States
Reviews
4.1
1,554 reviews
5 stars
1,188
4 stars12
3 stars7
2 stars13
1 star
334
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers reported significant declines in customer service quality since the acquisition by Primo Brands, with long hold times and unresponsive support.
Delivery Issues
Frequent complaints about missed or rescheduled deliveries without notification, leading to frustration among customers.
Positive Delivery Staff
Several customers praised individual delivery staff members, particularly 'Big Kev', for their professionalism and friendly service.
Billing Problems
Customers experienced issues with billing, including overcharges and difficulties in canceling accounts.
Website Functionality
The website was described as problematic, with users facing issues in managing their accounts and deliveries.
- AFAngela FotiOct 22, 20251.0Awful awful awful. Constantly cancelled or are no shows and when they arrived unexpectedly I had no idea and ended up with 12 empty bottles and the left 6 full bottles. When I finally was able to get thru to someone to cancel the customer service was terrible and no one ever showed up to pick up the 18 empty bottles. Plus the delivery guy was a jerk twice to my daughter and would leave the heavy water bottles on the front porch and I had to lug them to the back (that’s when they would show up). I do not recommend this company! I never had an issue when it was ready fresh but when primo took over it was he worst customer service and delivery I’ve ever experienced.
- NJnancy jonesAug 8, 20251.0When ready fresh delivered orders where always on time and email sent. Since primo brands took over we never if or when we will get our water. Delivery changes or cancels without any notification. Items are missing etc. And you cant get through to customer service or they won't answer emails.
- CBChase BriscoeJul 22, 20251.0Ready Refresh / Primo Brands has some of the worst customer service I have ever experienced. We have been customers since before Ready Refresh and Primo Brands took over. Their customer service and reliability has degraded significantly over the last couple of years. We were supposed to get a delivery of 10 bottles, plus 3 cases of bottled water on Wednesday. Got an email that said they were moving the delivery to Thursday, ok no problem. Thursday, get an email that delivery was rescheduled to Friday, ok, again, no big deal. Friday comes and goes, and no delivery, and no notification that anything changed. Log on to our account and it says our delivery was canceled. No explanation. I reach out to customer service, they say sorry we had to change the delivery schedule and your delivery was cancelled, your next delivery is Aug 15, 3 weeks from now. WOW! I can't imagine a worse way to treat your customers. We are depending on you to keep our office stocked. I get it, things come up, drivers call out, but to just cancel an order and then tell the customer we can't get to you for another 3 weeks! The absolute worst experience I have ever had dealing with a company. I can't close my account with this company fast enough. STAY AWAY! GO SOMEWHERE ELSE FOR YOU WATER.
- MAMichelle ArmstrongJul 11, 20251.0Have been a loyal ReadyRefresh customer. I haven't had a order that was correct since Ready Refresh was taken over by primo brands. Last order that was correct was March 2025. Was lied to by customer service about not knowing items were out of stock. Deliveries mysteriously disappeared from my dashboard on the day of delivery. In June 2025 took my empties but left no order. Was told by customer service that the 2nd truck would be delivering the order. A big fat lie! Now, a delivery was supposed to be delivered today. Mysteriously delivery disappeared and no order. On the phone for over 2 hours and I will not get a delivery. So, again 5 months without a correct delivery or no delivery at all for 2 months. So frustrating!
- LHLinda HeiningerJul 10, 20251.0Since Primo has taken over my previous company (ReadyRefresh) I can't seem to get a delivery. They push out the delivery day each day ( tomorrow never comes). I am promised that the delivery will definitely be tomorrow, and yet I am still waiting. Two weeks now. At this point I would like them to pick up the dozen empty bottles and I will find another company. Never had this problem with ReadyRefresh. Very frustrating
Frequently Asked Questions About Primo Brands Delivery Pennsauken
What is the main service offered by Primo Brands Delivery Pennsauken?
Primo Brands Delivery Pennsauken provides a comprehensive selection of branded bottled water and beverages delivered directly to homes and commercial businesses.
Which beverage brands are available through Primo Brands Delivery Pennsauken?
They offer brands including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION®.
Where is Primo Brands Delivery Pennsauken located?
It is located at 30 Twin Bridge Dr, Pennsauken, NJ 08110, USA.
How can I contact Primo Brands Delivery Pennsauken?
You can contact them by phone at +1 800-220-8286 or visit their Facebook page or Instagram @primobrandscorp.
Is Primo Brands Delivery Pennsauken currently open?
Yes, the business is currently open and serving customers.
Where can I find bottled water and related products nearby Primo Brands Delivery Pennsauken?
ReadyRefresh, a specialty grocery and bottled water company, is located nearby and can be visited for related beverage products.
Are there convenient truck or vehicle rental services near Primo Brands Delivery Pennsauken?
Yes, Enterprise Truck Rental, Enterprise Rent-A-Car, and Enterprise Commercial Trucks offer truck and car rentals close to Primo Brands Delivery Pennsauken, useful for transport or business needs.
What options are available nearby for building supplies or home improvement?
Nearby building supply stores include Ari and SRS Building Products, providing materials needed for construction or remodeling projects.
Is there a convenient location for fueling or a convenience store near Primo Brands Delivery Pennsauken?
Yes, the Betsy Ross Truck Stop and bp America gas station with convenience stores are located nearby for fuel and quick shopping needs.
What specialty services can customers find nearby such as urgent care or pet stores?
Concentra Urgent Care is conveniently located nearby for medical and occupational health services, and TSM Aquatics, Inc offers aquarium, pet store, and pet services.