Primo Brands Delivery Pennsauken

Reviews

• EE

  Edi Eddy

  1 day ago
  1.0
  They force you to get the water even if you havr it No cancelin options even if the driver hasn’t come at the adress
• TM

  Tim Mann

  Feb 13, 2026
  5.0
  Delivered water order, got here little early and very pleasant employee told me they would get me in about 8 to unload, in dock now unloading my semi is going great and reloading empty containers to go back. Very good to work with people that are decent and care.
• JC

  Jenn Cunningham

  Dec 12, 2025
  1.0
  Ever since Primo took over from Ready Refresh I’ve had nothing but trouble. They notify you about 20 minutes ahead of delivery so if you are not home you don’t get to leave your empties out. We now have about 20 empty water bottles. This morning I almost caught them but by the time I ran outside to tell them to wait for me to bring my bottles out they drove away already. So frustrating and we look like hoarders. Their app is a joke and doesn’t even have a number to reach customer service - only a chatbot
• AF

  Angela Foti

  Oct 22, 2025
  1.0
  Awful awful awful. Constantly cancelled or are no shows and when they arrived unexpectedly I had no idea and ended up with 12 empty bottles and the left 6 full bottles. When I finally was able to get thru to someone to cancel the customer service was terrible and no one ever showed up to pick up the 18 empty bottles. Plus the delivery guy was a jerk twice to my daughter and would leave the heavy water bottles on the front porch and I had to lug them to the back (that’s when they would show up). I do not recommend this company! I never had an issue when it was ready fresh but when primo took over it was he worst customer service and delivery I’ve ever experienced.
• KC

  Kathy C

  Oct 10, 2022
  1.0
  I wish I could leave -5 stars! My office has been customers for over 15 years & started with Deer Park ( before Ready Refresh bought them out). Since the change over, it has been nothing but a headache! They change delivery dates without notice and reschedule on days that our office is closed. They somehow change our orders and give us stuff we do not need or don't bring the stuff we do need. Most recently, they delivered our 4 cases (24 gallons) of distilled water to a different company that is located in a different part of our building. When we called them to send someone back out to pick up the cases and deliver them to the correct office, they refused and said that they considered them to be delivered to the correct address. Yes, they were delivered to the correct address BUT it was not the correct business! There are multiple businesses within our building. What office has a hand truck and man power to go pick up 24 gallons of water on the other side of their office building?? Ridiculous! RR Customer service could care less and would not let us speak to a manager. No apologies and no solutions. They said a manager would have to call us back....this was a week ago & as of now no one has. We are cancelling our account with them and getting delivery elsewhere. It's probably for the better because the price of everything with them is through the roof compared to the new company that we found which is a local small business that has amazing reviews! We're happy to have found them & look forward to supporting them! We won't miss the debacle that is Ready Refresh at all.