Location.com logo
Person picking up a package from USPS smart lockers
Brand Certified

United States Postal Service

2.1
(117 reviews)

Business Details

125 Broemel Pl, Pennington, NJ
08534, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 125 Broemel Pl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
125 Broemel Pl, Pennington, NJ
08534, United States

Hours

Reviews

2.1
117 reviews
5 stars
30
4 stars
1
3 stars
3
2 stars
5
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and dismissive behavior from staff, leading to a negative customer experience.

Appointment Issues

Customers reported frequent cancellations and poor handling of scheduled appointments, particularly for passport services.

Efficiency

Many customers expressed frustration with slow service and long wait times, often exacerbated by insufficient staffing during peak hours.

Mixed Experiences

While many reviews were negative, a few customers noted positive interactions with specific staff members, indicating inconsistency in service quality.
  • SA
    Sergey Andreyev
    5 days ago
    5.0
    They helped me mail a box even though I have no idea what I'm doing. Super helpful
  • JW
    John Walsh
    5 days ago
    5.0
    No issues. Fast and easy for my prepaid packages
  • NT
    NIDHI TOMAR
    6 days ago
    5.0
    They offer good service and take less time to get it done! Highly satisfied!
  • MM
    Mike Mills
    Feb 19, 2026
    5.0
    The staff is pleasant and helpful at this location.
  • PR
    pedro reyes
    Feb 7, 2026
    2.0
    I am writing to share a concern regarding the level of customer service we experienced during a recent visit to the post office. I came in with my wife and children for a scheduled appointment to renew our children’s passports. We arrived prepared and on time. All applications were completed, and the remaining steps were limited to taking photos and processing the checks. Despite this, the clerk assisting us stated she did not have enough time to help because another appointment was coming soon. At the time, the location was empty, and there were three employees working at the counter. The issue was not the process itself, but the manner in which it was handled. The attitude displayed was dismissive and lacked basic customer empathy. There was no attempt to find a solution or explain alternatives—only a rigid response that created unnecessary frustration. I am not writing out of anger, but out of concern. Situations like this could be greatly improved with additional training in customer service and soft skills, particularly around communication, empathy, and problem-solving. A small effort to work with customers rather than turning them away would go a long way in improving the overall experience. I hope this feedback is taken constructively and used to support employees in providing better service to the public.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others