The UPS Store

4.1
576 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5201 in Pennington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Landmarks: Hopewell Crossing Mall Which Includes Stop & Shop And Starbucks.

Details

  • DeliveryNot available

Location

The UPS Store
800 Denow Rd, Pennington, NJ
08534, United States

Hours

Reviews

4.1
576 reviews
5 stars
437
4 stars
12
3 stars
3
2 stars
6
1 star
118

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with several specific mentions of individual employees going above and beyond.

Pricing Issues

Several reviews highlighted concerns about high prices for printing and shipping services compared to other locations, leading to perceptions of being overcharged.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about rude service from specific staff members, leading to frustration and dissatisfaction.

Efficiency

Customers appreciated the store's ability to handle busy periods effectively, with quick service and the introduction of self-service kiosks for returns.

Store Environment

The store was frequently described as clean and organized, contributing to a pleasant customer experience.
  • RB
    Richard Bork
    Dec 2, 2025
    1.0
    Beware of TAPING FEES / Hidden Charges This location does not stock the standard adhesive label sleeves that most shipping stores provide for free. Instead, they force customers to either pay a taping fee (minimum $3 just to tape your label on) or purchase a roll of tape starting at $6. I could understand if they had to tape my package for me but my package was already taped. This feels like an intentional money-grab to profit from a basic shipping necessity that should be provided as standard service. So arrive pre-labeled — or better yet consider going to another location where they aren’t trying to rip customers off.
  • AA
    Andrés Segura (Androcci)
    Nov 26, 2025
    1.0
    I was there to do a very large printing job 11x17 ledger sized drawings. He said the price was $2.99 per B&W page also he said they were the cheapest. I printed only 23 pages for $77.58 @ $2.99/page in contrast another UPS in my town charged me ONLY $0.69/Page total of $17.99 both same size and same quality paper. unbelievable. I am attaching the pictures so they can believe me. I don't know what's with the outrageous pricing.
  • MM
    Miscellaneous Miscellaneous
    Oct 15, 2025
    1.0
    Almost $10 just to print 1 label, every other ups store is $1-$2. Complete rip off
  • AS
    Angel Santiago
    Oct 13, 2025
    1.0
    If I could leave no stars I would, I had a package delivered by ups which was ruined by ups with package damaged and also my product being destroyed. On top of all this you would think the ups manager would be caring enough to not yell at me for retuning a box they delivered because it was damaged. When stating what the driver told me to do and return it back to the store I was still criticized by the “manager” for the box being damaged where I then had to spend $10 on tape to fix. If this isn’t telling me ups is being taken over by Amazon then i don’t know what is but this is horrible customer service and horrible all around service.
  • JM
    Janice Machado
    Aug 7, 2025
    5.0
    I had a great experience at this UPS Store! The staff was incredibly helpful and efficient. I came in with a few questions about shipping a package internationally, and they walked me through the entire process with patience and clarity. They even helped me securely repackage the item to avoid any damage during transit. It’s clear they care about doing things right and making sure customers leave satisfied. The store was clean, organized, and I was in and out in no time. Definitely my go-to location for shipping needs. Highly recommend!

Frequently Asked Questions About The UPS Store

What services does The UPS Store #5201 in Pennington offer?

The UPS Store #5201 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Where is The UPS Store #5201 located?

It is located at 800 Denow Rd, Pennington, NJ 08534, USA.