Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5201 in Pennington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Landmarks: Hopewell Crossing Mall Which Includes Stop & Shop And Starbucks.
Details
- DeliveryNot available
Location
Hours
Reviews
4.1
577 reviews
5 stars
437
4 stars
12
3 stars4
2 stars6
1 star
118
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, with several specific mentions of individual employees going above and beyond.
Pricing Issues
Numerous reviews highlighted concerns about hidden fees and high charges for basic services, leading to perceptions of the store as greedy.
Mixed Experiences
While many customers had positive experiences, there were significant complaints about rude service and unprofessional behavior from some staff members.
Efficiency
Despite being busy, the store was often noted for its ability to handle customers quickly and effectively, especially during peak times.
Store Environment
The store was frequently described as clean and organized, contributing to a pleasant customer experience.
- RMRahul Mittal2 days ago1.0AVOID going to this store. They are probably going out of business due to which they have started charging even for taping the shipping labels. A small piece of tape would cost you $2.99 Poor customer retention policies.
- RBRichard BorkDec 2, 20251.0Beware of TAPING FEES / Hidden Charges This location does not stock the standard adhesive label sleeves that most shipping stores provide for free. Instead, they force customers to either pay a taping fee (minimum $3 just to tape your label on) or purchase a roll of tape starting at $6. I could understand if they had to tape my package for me but my package was already taped. This feels like an intentional money-grab to profit from a basic shipping necessity that should be provided as standard service. So arrive pre-labeled — or better yet consider going to another location where they aren’t trying to rip customers off.
- AAAndrés Segura (Androcci)Nov 26, 20251.0I was there to do a very large printing job 11x17 ledger sized drawings. He said the price was $2.99 per B&W page also he said they were the cheapest. I printed only 23 pages for $77.58 @ $2.99/page in contrast another UPS in my town charged me ONLY $0.69/Page total of $17.99 both same size and same quality paper. unbelievable. I am attaching the pictures so they can believe me. I don't know what's with the outrageous pricing.
- MMMiscellaneous MiscellaneousOct 15, 20251.0Almost $10 just to print 1 label, every other ups store is $1-$2. Complete rip off
- ASAngel SantiagoOct 13, 20251.0If I could leave no stars I would, I had a package delivered by ups which was ruined by ups with package damaged and also my product being destroyed. On top of all this you would think the ups manager would be caring enough to not yell at me for retuning a box they delivered because it was damaged. When stating what the driver told me to do and return it back to the store I was still criticized by the “manager” for the box being damaged where I then had to spend $10 on tape to fix. If this isn’t telling me ups is being taken over by Amazon then i don’t know what is but this is horrible customer service and horrible all around service.
Frequently Asked Questions About The UPS Store
What services does The UPS Store #5201 in Pennington offer?
The UPS Store #5201 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
Where is The UPS Store #5201 located?
It is located at 800 Denow Rd, Pennington, NJ 08534, USA.
What are the business hours of The UPS Store #5201 in Pennington?
Monday to Friday: 8:30 AM to 7:00 PM, Saturday: 9:30 AM to 3:00 PM, Sunday: Closed. Note that it is closed on specific holidays like November 27, December 25, and January 1.
How can I contact The UPS Store #5201 for inquiries?
You can call at +1 609-737-3800 or email at store5201@theupsstore.com.
Which payment methods are accepted at The UPS Store #5201?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Are there any special offers available at The UPS Store #5201?
Yes, The UPS Store offers special discounts and coupons. You can find them at their special offers page: https://www.theupsstore.com/store-services/special-offers/do-more-spend-less
What nearby places can I visit after my appointment at The UPS Store #5201?
You can visit Hopewell Crossing Mall, which includes Stop & Shop supermarket and Starbucks nearby for shopping or refreshments.
Is there convenient access to financial services near The UPS Store #5201?
Yes, nearby you can find PNC Mortgage, Chase Mortgage, and Coinme for banking, mortgage, and currency exchange services.
Are there wellness and personal care options near The UPS Store #5201?
Nearby are Maniya Health medical center and The Nail Shoppe nail salon, providing healthcare and beauty services.
Can I find fitness or physical therapy services around The UPS Store #5201?
Yes, Ivy Rehab Physical Therapy and Honor Yoga Hamilton are close by for physical therapy and yoga/mindfulness.