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The UPS Store

4.1
(609 reviews)

Business Details

800 Denow Rd, Pennington, NJ
08534, United States
(609) 737-3800
https://locations.theupsstore.com/nj/pennington/800-denow-rd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5201 in Pennington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Landmarks: Hopewell Crossing Mall Which Includes Stop & Shop And Starbucks.

Details

  • DeliveryNot available

Location

The UPS Store
800 Denow Rd, Pennington, NJ
08534, United States

Hours

Reviews

4.1
609 reviews
5 stars
465
4 stars
13
3 stars
5
2 stars
7
1 star
119

What are people saying?

AI-generated from recent customer reviews

Customer Service

The majority of reviews highlight outstanding customer service, with staff being described as friendly, helpful, and willing to go above and beyond for customers.

Efficiency

Many customers appreciate the quick and efficient service, noting that transactions are handled promptly even during busy times.

Negative Experiences

Some customers reported negative experiences, particularly regarding rude behavior from certain staff members and unexpected fees for basic services.

Store Environment

The store is generally described as clean and well-organized, contributing to a positive customer experience.

Pricing Issues

Several reviews mention dissatisfaction with pricing, particularly regarding additional fees for services that are typically free at other locations.
  • LL
    Laurence Lombard
    1 day ago
    2.0
    Understaffed and seemingly like they’re all new to job. Second visit as previous day’s visit was taking too long with too many customers in line. I gave up after the staff member took over 25 minutes to work on 2 customers. Walked out due to obligations and said staff member was still processing passport photo for second customer and there were 5 people ahead. Second visit similar. I was first customer of the day and the second staff member was taking a seriously long amount of time to process package.
  • SV
    Suresh Vasu
    Feb 24, 2026
    5.0
    Want to call out the outstanding service given by staff on Saturday Feb 21st. We were struggling with lot of returns and the staff patiently helped us to handle the process and guided us with lot of kindness. They waited beyond closing hours to help us out. Outstanding customer care worth a mention!
  • JS
    Jaime Stover Schmitt
    Feb 20, 2026
    5.0
    Highly recommend this store! Fast friendly knowledgeable professionals all the way around! Top notch - very helpful and I truly appreciate their kindness
  • CS
    Chris Schmitt
    Feb 20, 2026
    5.0
    Great service! I have been using this Denow UPS store for years and will continue to do so. Not only because it is convenient, but because the workers and the owners are friendly and quickly take care of whatever service I need from.
  • JW
    Jenny Wang
    Feb 19, 2026
    1.0
    I will give 0 star if I can. I came here for my packages without any issues before , but today I went to the store for Notary service on documents in dual languages. The female owner rudely interrupted the staff who was helping me and said they can’t notarize documents in different languages. What really offended me is that she yanked my documents that contained my personal information to show another customer and laughed “ I can’t read it, can you? ”. Sure enough Notary public can notarize in dual language as I got it done in another UPS store. This store owner is not only incompetent but also rude and disrespectful by showing a private document to another customer in store. Will never return to this store again!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5201 in Pennington offer?

The UPS Store #5201 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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