United States Postal Service

1.7
231 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 194 Ward St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
194 Ward St, Paterson, NJ
07510, United States

Hours

Reviews

1.7
231 reviews
5 stars
29
4 stars
8
3 stars
7
2 stars
6
1 star
181

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported packages marked as delivered but never received, indicating a significant problem with delivery accuracy.

Customer Service

Many reviews highlighted poor customer service, with staff being described as rude and unhelpful, contributing to a frustrating experience.

Long Wait Times

Customers frequently mentioned long wait times at the post office, often with insufficient staff to handle the volume of customers.

Mail Handling Problems

There were multiple complaints about mail being delivered to the wrong addresses or not being delivered at all, leading to lost important documents.
  • LD
    Luz Dominguez
    Dec 27, 2025
    1.0
    𝕌𝕟 𝕡𝕖𝕤𝕚𝕞𝕠 𝕤𝕖𝕣𝕧𝕚𝕔𝕚𝕠, 𝕩𝕢 𝕝𝕒 𝕧𝕖𝕣𝕕𝕒𝕕 𝕢 𝕝𝕠𝕤 𝕔𝕒𝕣𝕥𝕖𝕣𝕠𝕤 𝕤𝕖 𝕖𝕟𝕥𝕣𝕖𝕥𝕚𝕖𝕟𝕖𝕟 𝕙𝕒𝕓𝕝𝕒𝕟𝕕𝕠 𝕩 𝕥𝕖𝕝𝕖𝕗𝕠𝕟𝕠 𝕪 𝕙𝕒𝕤𝕥𝕒 𝕡𝕠𝕟𝕖𝕟 𝕝𝕒𝕤 𝕔𝕒𝕣𝕥𝕒𝕤 𝕕𝕠́𝕟𝕕𝕖 𝕟𝕠 𝕧𝕒𝕟, 𝕝𝕠𝕤 𝕡𝕒𝕢𝕦𝕖𝕥𝕖𝕤 𝕝𝕠𝕤 𝕕𝕖𝕛𝕒𝕟 𝕒𝕗𝕦𝕖𝕣𝕒 𝕕𝕠́𝕟𝕕𝕖 𝕥𝕠𝕕𝕠 𝕖𝕝 𝕢 𝕡𝕒𝕤𝕒 𝕤𝕖 𝕝𝕠𝕤 𝕣𝕠𝕓𝕒𝕟, 𝕙𝕒𝕤𝕥𝕒 𝕟𝕠 𝕖𝕟𝕥𝕣𝕒𝕟 𝕩𝕢 𝕕𝕚𝕔𝕖𝕟 𝕢 𝕟𝕠 𝕥𝕚𝕖𝕟𝕖𝕟 𝕝𝕝𝕒𝕧𝕖🔑 𝕪 𝕟𝕠 𝕖𝕟𝕥𝕣𝕒𝕟 𝕡𝕖𝕣𝕠 𝕥𝕒𝕞𝕡𝕠𝕔𝕠 𝕕𝕖𝕛𝕒𝕟 𝕝𝕒𝕤 𝕔𝕒𝕣𝕥𝕒𝕤, 𝕒 𝕧𝕖𝕔𝕖𝕤 𝕦𝕟𝕠 𝕖𝕤𝕡𝕖𝕣𝕒𝕟𝕕𝕠 𝕔𝕒𝕣𝕥𝕒𝕤 𝕥𝕒𝕟 𝕚𝕞𝕡𝕠𝕣𝕥𝕒𝕟𝕥𝕖 𝕢 𝕟𝕚 𝕤𝕚𝕢𝕦𝕚𝕖𝕣𝕒 𝕒 𝕖𝕝𝕝𝕠𝕤 𝕝𝕖𝕤 𝕚𝕞𝕡𝕠𝕣𝕥𝕒, 𝕖𝕤𝕥𝕠 𝕖𝕤 𝕖𝕝 𝕡𝕖𝕠𝕣 𝕕𝕖 𝕝𝕠𝕤 𝕔𝕠𝕣𝕣𝕖𝕠𝕤 𝕪 𝕞𝕦𝕪 𝕡𝕖𝕤𝕚𝕞𝕠 𝕤𝕖𝕣𝕧𝕚𝕔𝕚𝕠. 𝔸𝕧𝕖𝕔𝕖𝕤 𝕦𝕟𝕠 𝕟𝕠 𝕡𝕦𝕖𝕕𝕖 𝕢𝕦𝕖𝕕𝕒𝕣𝕤𝕖 🤫. 𝔼𝕤𝕒 𝕖𝕤 𝕞𝕚 𝕠𝕡𝕚𝕟𝕚𝕠𝕟, 𝕒𝕝 𝕢 𝕝𝕖 𝕘𝕦𝕤𝕥𝕖 𝕓𝕟 𝕪 𝕒𝕝 𝕢 𝕟𝕠 𝕥𝕒𝕞𝕓𝕚𝕖𝕟. 🫡
  • CB
    Cherri Blossom
    Nov 24, 2025
    1.0
    packages were tampered with in my PO box
  • SS
    Sayeba
    Nov 21, 2025
    1.0
    I had been excitedly waiting for a package for a while and it was scheduled to be delivered on my birthday. I waited all day, have cameras installed, yet the delivery driver marked it delivered but didn’t even drive by. When I filed a report and got a call back, the lady said that their tracking showed that the driver dropped it off. After I told her that I had proof of the driver not even driving by at the time of this supposed delivery, she said she would get back to me. Eventually she called me back saying that it was dropped off at the wrong location. Then when I asked if they were going to fix their error, she said that the driver went on vacation after her shift that evening. Are you kidding me? Seems like they’re all in this together, covering for each other while stealing people’s packages. A bunch of thieves.
  • CQ
    Carmen Quiles
    Nov 3, 2025
    5.0
    Here nice butt too much waiting
  • JP
    Jerome Potts
    Sep 1, 2025
    5.0
    Great service, but delivering mail to tenants mailboxes that Paterson housing authority maintenance and unqualified uncertified untrained public housing manager Ms Wanda Baugh and Wanda R Baugh Wanda D Baugh and Ms Wanda Johnson that can't provide her legal state federal housing etc.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.