United States Postal Service

1.7
230 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 194 Ward St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
194 Ward St, Paterson, NJ
07510, United States

Hours

Reviews

1.7
230 reviews
5 stars
29
4 stars
8
3 stars
7
2 stars
6
1 star
180

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported packages marked as delivered but not received, leading to concerns about theft and misdelivery.

Customer Service

Many reviews highlighted poor customer service, with staff being described as rude and unhelpful, and long wait times reported.

Mail Handling

Customers expressed frustration over misdelivered mail and packages, with important documents going missing or delivered to incorrect addresses.

Staffing Problems

Frequent mentions of understaffing and long lines, with only a few clerks available to assist a large number of customers.

Overall Discontent

A significant number of reviews conveyed overall dissatisfaction with the post office, calling it the worst they have experienced.
  • CB
    Cherri Blossom
    1 day ago
    1.0
    packages were tampered with in my PO box
  • SS
    Sayeba
    4 days ago
    1.0
    I had been excitedly waiting for a package for a while and it was scheduled to be delivered on my birthday. I waited all day, have cameras installed, yet the delivery driver marked it delivered but didn’t even drive by. When I filed a report and got a call back, the lady said that their tracking showed that the driver dropped it off. After I told her that I had proof of the driver not even driving by at the time of this supposed delivery, she said she would get back to me. Eventually she called me back saying that it was dropped off at the wrong location. Then when I asked if they were going to fix their error, she said that the driver went on vacation after her shift that evening. Are you kidding me? Seems like they’re all in this together, covering for each other while stealing people’s packages. A bunch of thieves.
  • CQ
    Carmen Quiles
    Nov 3, 2025
    5.0
    Here nice butt too much waiting
  • JP
    Jerome Potts
    Sep 1, 2025
    5.0
    Great service, but delivering mail to tenants mailboxes that Paterson housing authority maintenance and unqualified uncertified untrained public housing manager Ms Wanda Baugh and Wanda R Baugh Wanda D Baugh and Ms Wanda Johnson that can't provide her legal state federal housing etc.
  • AR
    Alejandro Camacho Rendon
    Aug 28, 2025
    5.0
    Nice

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.