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United States Postal Service

1.7
(238 reviews)

Business Details

194 Ward St, Paterson, NJ
07510, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 194 Ward St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
194 Ward St, Paterson, NJ
07510, United States

Hours

Reviews

1.7
238 reviews
5 stars
31
4 stars
9
3 stars
7
2 stars
6
1 star
185

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported packages marked as delivered but not received, with claims of internal theft and misdelivery.

Customer Service

Many reviews highlighted rude and unhelpful staff, with long wait times and poor communication.

Operational Efficiency

Customers frequently mentioned long lines and insufficient staffing, leading to frustration and delays.

Lost Mail

Several customers expressed concerns about missing mail and packages, with some waiting weeks for resolution.
  • BV
    Branislav Vranesevic
    2 days ago
    1.0
    If I could leave zero out of five stars I would. How is it financially feasible to ship a package from its starting location which was Edison to Paterson and then ship said package to LeHigh Valley PA and then to Harrisburg PA only to ship it back to Paterson. Delaying my package over a week now when it should have been the standard Amazon two day delivery time. Whoever thought it was a good idea to do this should be fired on the stop immediately for incompetence and save us the taxpayers money.
  • AL
    Angel Lora
    5 days ago
    1.0
    To slow service. Be ready to be there for 30 minutes and up just do drop off a package.
  • NN
    Negasilver
    Feb 25, 2026
    1.0
    Had a package that was supposed to arrive late last month. They never even attempted to deliver it. When I asked if they had the package and I could possibly retrieve it myself, they told me they would look for it. They apparently never did. I was then told to initiate a missing mail search. I did, and then a week later they said they attempted delivery (which was a lie), and immediately marked the package as return to sender. When I asked again if I could retrieve the package since it had magically been found, I was told that I could not as it was already being returned. I'm not even mad anymore, I'm impressed by the level of incompetence.
  • SM
    Spikey Marie
    Jan 25, 2026
    5.0
    I just wanted to compliment one of your carriers, Jessica Witman. Jessica is always friendly and nice. She always brightens my day when I see her and she always does a good job. Thanks Jessica!
  • SL
    Steve Lowen
    Jan 24, 2026
    4.0
    Suggestion Why not have a drop box for small packages like the Clifton main office has? It would cut down on lines.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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