United States Postal Service

1.7
53 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 497 21st Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
497 21st Ave, Paterson, NJ
07513, United States

Hours

Reviews

1.7
53 reviews
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40
  • RF
    Ronald Foster
    Dec 20, 2025
    1.0
    Never open according to times posted! Access to PO Box is becoming a problem,
  • EG
    E G
    Dec 15, 2025
    1.0
    Horrible, 90% of the time I go they’re closed. Sign states they open at 9:30 am. 10:30 still closed with no explanation.
  • SL
    Steve Lowen
    Nov 25, 2025
    5.0
    Good customer service. NIcole is great! I see some bad reviews but I think they've changed personnel recently. I had a good experience.
  • MD
    Miguel Diaz
    Sep 22, 2025
    1.0
    I read all previous reviews and it seems to me that it’s a waste of time to write because it looks like that no body (higher ups) read them. And this is the UNITED STATES POSTAL SERVICE ! Awful is the least to say. You walk into a garbage dump. There’s literally garbage everywhere you look. The place hasn’t seen a mop and broom for a while now. But the worst part? After finally finding a parking spot, I go in to buy regular US stamps, and I was told they didn’t have any, they ran out of stamps and they need to order them. Really?This is irresponsibility as well as the worst customer service. Where’s the manager??
  • AM
    Al Maghribi
    Nov 5, 2021
    5.0
    This lady was very very nice and professional. She went above and beyond to help with my return. Very professional

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.