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Storefront of The UPS Store in Parlin, NJ
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The UPS Store

3.5
(158 reviews)

Business Details

1056 NJ State Hwy 9 South, Parlin, NJ
08859, United States
(732) 721-7088

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5280 in Parlin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Rt 9 South/Ernston Rd Gateway Shopping Center.

Details

  • DeliveryNot available
  • Curbside pickupNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
1056 NJ State Hwy 9 South, Parlin, NJ
08859, United States

Hours

Reviews

3.5
158 reviews
5 stars
87
4 stars
8
3 stars
8
2 stars
4
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of employees like Brie, Erin, and Michelle providing exceptional service.

Staffing Issues

Several reviews highlighted concerns about the store being understaffed, leading to long wait times and poor customer service experiences.

Management Concerns

There were complaints about management and ownership, with some customers noting a decline in service quality and professionalism over time.

Pricing Issues

Customers expressed dissatisfaction with high prices for services and materials, such as packaging and printing, which they felt were excessive.

Mixed Experiences

While many reviews were positive, there were also significant negative experiences reported, particularly regarding rude staff and unresolved issues with packages.
  • NP
    neric perez
    Jan 22, 2026
    5.0
    Having worked in customer service for years, I have a high standard for excellence—and Brie exceeded it from the moment I walked in. She was incredibly attentive, diligent, and knowledgeable. Her exceptional service is a rare find, and in my opinion, she should be training others to reach her level of professionalism. Keep rocking, Brie!
  • MM
    Michelle Murphy
    Jan 18, 2026
    5.0
    I was greeted by a friendly team member, the service was quick, and the store was in order.
  • PL
    Patrick Lynch
    Jan 5, 2026
    5.0
    Consistency and pricing
  • SS
    Susan Smith
    Dec 10, 2025
    5.0
    I used the UPS in Parlin store 5280 very friendly staff polite, and friendly. The person helped me her name was Bree I believe I’m not sure of the spelling but very helpful. I had a large box and she took care of everything.
  • TT
    Taylor
    Nov 22, 2025
    5.0
    This is my go to place for returns. Returns are quick and easy. I had an issue with my return and Brie went above and beyond to help me. She was so kind and patient!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5280 in Parlin offer?

The UPS Store #5280 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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