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United States Postal Service

1.6
(213 reviews)

Business Details

384 Main St, Orange, NJ
07050, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 384 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
384 Main St, Orange, NJ
07050, United States

Hours

Reviews

1.6
213 reviews
5 stars
23
4 stars
7
3 stars
5
2 stars
10
1 star
168

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and ignored during their visits.

Service Efficiency

Customers frequently reported long wait times and slow service, often citing inadequate staffing as a major issue.

Package Handling

There were multiple complaints about lost or mishandled packages, with customers expressing frustration over undelivered items and poor tracking.

Professionalism

Many reviews pointed out a lack of professionalism among employees, with instances of unprofessional behavior and poor communication noted.
  • KG
    Konstantinos Gikas
    5 days ago
    1.0
    I get on the phone to track my package only to be disrespected on the phone. The first time it rings for 2 minutes one nobody answers. The second time someone finally answers. This is how the conversation went “Is the package out for delivery?” “Yes it is” Well then it probably hasn’t been sorted” “So I can’t pick it up?” “Did you hear me the first time? I told you it has not been sorted, did you not hear me?” I think that is just truly rude and believe me, I have gone to this post office before for the same reason, so it is not the location, it is the person.
  • AJ
    Alina Jiang
    Feb 7, 2026
    1.0
    Poor experience. Arrogant attitude… treat you not like a customer or human being.
  • SA
    Silvia Asis
    Jan 28, 2026
    1.0
    I constantly go to this drop-off location to take my packages. Most of the time I’ve been treated well by the staff, except for two occasions when I was assisted by the same man. Today I went and placed my packages in the drop-off area. Then I was unlocking my phone to show the QR codes for the shipments. I hadn’t even been at the counter for two minutes when the man rudely said, “If you don’t have everything ready, come back when you are. While you look for the information, I could help two or three other people.” He said it in a very rude manner, and I only needed a moment to unlock my phone. I confronted him and asked why he was being so rude, since this was the second time he had treated me this way. He is not patient, does not let customers finish speaking, and on two occasions he has provided very poor service.
  • MM
    Matthew Mareiniss
    Jan 20, 2026
    1.0
    Did not try to deliver package initially or on redelivery
  • JP
    Jessica Saint Pierre
    Dec 29, 2025
    1.0
    I wish it had a zero star option! This is literally the worst post office! For being a customer and an employee and I was both! Literally everyone has an attitude! Then when you call for management. They have the same nasty not welcoming attitude!!! Like when will this end! Corporate does nothing! Just drive far out at this point

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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