Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 384 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.6
209 reviews
5 stars
23
4 stars
7
3 stars
5
2 stars
10
1 star
164
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over the lack of professionalism and courtesy.
Long Wait Times
Customers frequently reported long wait times, often exceeding 30 minutes, due to insufficient staffing at the service windows.
Delivery Issues
Many customers experienced problems with lost or misdelivered packages, leading to significant dissatisfaction with the reliability of mail delivery.
Inconsistent Service Quality
While some customers reported positive experiences with individual staff members, the overall service quality was deemed poor, with many expressing a desire to avoid this location.
- JPJessica Saint PierreDec 29, 20251.0I wish it had a zero star option! This is literally the worst post office! For being a customer and an employee and I was both! Literally everyone has an attitude! Then when you call for management. They have the same nasty not welcoming attitude!!! Like when will this end! Corporate does nothing! Just drive far out at this point
- CMCasey MOct 30, 20251.0This has to be the worst usps office terrible at customer service I stood in line for about 40 minutes just for them to tell me they can’t help me with my package pickup
- PMPernella McDowellOct 10, 20251.0This has to be the worst post office in the world. 1 month nooo mail..! Still putting mail in wrong box
- RBRichelle BanksJul 22, 20251.0Horrible rude employees. Do better!
- TJTeikesha JacksonApr 10, 20241.0I am compelled to leave a review regarding my recent visit to the Orange Post Office in Orange, New Jersey, as my experience was incredibly disappointing. As a long-time resident of Orange and a frequent customer of this post office, I have unfortunately encountered consistent issues with customer service, but my most recent visit on April 10th, 2024, was particularly egregious. Upon entering the post office to send a package and check my post box, I approached the window for assistance. The employee, Lynnette, was unhelpful and exhibited unprofessional behavior throughout our interaction. Despite politely asking for assistance and being in the process of completing a certified mail form, Lynnette accused me of having an attitude and refused to serve me without any valid reason. When I requested to speak with a manager to address the situation, Lynnette ignored my request and continued serving other customers, leaving me stranded at the window. This level of disregard for customer satisfaction is unacceptable and reflects poorly on the professionalism of the staff at this location. Furthermore, the supervisor's handling of the situation was dismissive and lacked any form of apology or acknowledgment of the unprofessional behavior displayed by Lynnette. As a customer, I expect to be treated with respect and courtesy, regardless of any perceived attitude. Overall, my experience at the Orange Post Office was extremely disappointing, and I urge management to take swift action to address the issues with customer service and ensure that all employees uphold the standards of professionalism expected from a government agency. I hope that by sharing my experience, it will prompt positive changes to improve the service quality at the Orange Post Office and provide a better experience for all customers.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service located at 384 Main St, Orange, NJ?
The Post Office at 384 Main St offers mail sending, package shipping, money orders, PO boxes, passports, gift cards, and more.
Can I apply for a first-time U.S. passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and can often take your passport photo with an appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment via the online scheduler; limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at 384 Main St?
This Post Office is open Monday to Friday from 8:00 AM to 5:00 PM, Saturday from 8:00 AM to 4:00 PM, and closed on Sundays.
How can I reserve a PO Box at this location?
You can search for and reserve PO Boxes online at the USPS website, then complete the setup in person at this Post Office.
Is 24/7 access to PO Boxes available at this Post Office?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but access hours can vary, so check with the local office.
Where can I find nearby dining options after visiting the Post Office?
Nearby eateries include Reddz Bistro and Grill (American and seafood), La Yapita Deli (Peruvian), Orange House Cafe (coffee and smoothies), and J.F. Kennedy Fried Chicken & Pizza.
What nearby services could I visit along with the Post Office?
Nearby services include Linc32 (real estate), Wax and Unwine beauty salon, AJW Martial Arts Academy & Fitness Center, and Orange Rx Pharmacy, offering fitness, beauty, and health options.
Are there any nearby shops or stores close to the USPS location?
Yes, nearby shopping options include Toodle & Burbage LLC (women's clothing), TotalOrange305 (electronics and mobile phones), and Double Dee Liquor store.
Does this USPS location offer passport photo services and what is the cost?
Passport photo services are available by appointment. The current fee for a passport photo is $15.