United States Postal Service

1.9
239 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2 Federal Sq to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2 Federal Sq, Newark, NJ
07102, United States

Hours

Reviews

1.9
239 reviews
5 stars
43
4 stars
8
3 stars
0
2 stars
8
1 star
180

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often described as rude, unprofessional, and lacking basic customer interaction skills.

Delivery Issues

Many customers reported significant problems with package delivery, including lost packages, delays, and claims of packages being marked as delivered without actual delivery.

Staff Attitude

Several reviews mentioned a negative attitude among staff, with complaints about employees being dismissive, unhelpful, and exhibiting a lack of professionalism.

Mixed Experiences

While many customers had negative experiences, a few reviews noted positive interactions with specific staff members, indicating inconsistency in service quality.

Facility Condition

The physical location received mixed feedback, with some praising its appearance while others criticized the overall service environment.
  • AJ
    A. Jiménez
    4 days ago
    5.0
    En lo personal mi experiencia fue buena y rápida , fui a llevar los documentos para solicitar el pasaporte a mi bebé ..
  • MM
    Mrs M
    Oct 25, 2025
    5.0
    Great service.
  • JW
    jacyna wiggins
    Oct 5, 2025
    1.0
    They are Very,Very unprofessional to the fullest there is one in particular she has a nasty attitude I wish I can get her name but they are not nice don't like the work they do at all
  • YO
    Yulissa Orea
    Oct 3, 2025
    1.0
    Terrible service, very bad treatment, they should change the workers.
  • AM
    Ana Moreira
    Oct 2, 2025
    1.0
    They aren’t deserving of a star they are horrible. Poor excuse for workers. Lady that attended me had a nasty face on her. Waiting here for 20min to find out what the mail carrier was doing with my package and no one knows. No wonder everything is going tech. With service like these who needs to have people around to help you.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.