United States Postal Service

1.9
242 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2 Federal Sq to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2 Federal Sq, Newark, NJ
07102, United States

Hours

Reviews

1.9
242 reviews
5 stars
44
4 stars
8
3 stars
0
2 stars
8
1 star
182

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often described as rude, unprofessional, and lacking basic customer service skills.

Delivery Issues

Many customers reported significant problems with package delivery, including lost packages and delays, leading to frustration and dissatisfaction.

Mixed Experiences

While some customers praised specific staff members for their helpfulness, the overall sentiment leaned heavily towards negative experiences at this location.

Professionalism

Several reviews pointed out a lack of professionalism among staff, with complaints about attitudes and knowledge of procedures.
  • AA
    Angie
    6 days ago
    1.0
    Unprofessional people. Working sucks, I get it. But when you are getting paid to do a service you should really work for it. We do not owe you anything. They act like we owe them something. Clearly here, the hiring requirements is who can rank up the most customer complaints on unprofessionalism. Good job guys, really making the city proud.
  • KI
    khadidja 92 izi
    Dec 26, 2025
    5.0
    It was my first time there, and the post office worker was very professional. His name is John. He helped me print the label and wrap my package. Thanks again
  • AJ
    A. Jiménez
    Nov 20, 2025
    5.0
    En lo personal mi experiencia fue buena y rápida , fui a llevar los documentos para solicitar el pasaporte a mi bebé ..
  • MM
    Mrs M
    Oct 25, 2025
    5.0
    Great service.
  • JW
    jacyna wiggins
    Oct 5, 2025
    1.0
    They are Very,Very unprofessional to the fullest there is one in particular she has a nasty attitude I wish I can get her name but they are not nice don't like the work they do at all

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.