United States Postal Service

1.4
352 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 290 Springfield Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
290 Springfield Ave, Newark, NJ
07103, United States

Hours

Reviews

1.4
352 reviews
5 stars
27
4 stars
6
3 stars
8
2 stars
15
1 star
296

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight extremely poor customer service, with staff being described as rude, unhelpful, and dismissive.

Long Wait Times

Customers consistently report long wait times due to insufficient staff, often with only one clerk available to assist a large number of customers.

Delivery Issues

Many customers express frustration over lost or misdelivered packages, with claims of theft and inadequate tracking.

Operational Problems

Frequent mentions of system outages and inconsistent service availability, including early closures and limited operational hours.

Staff Attitude

Reviews indicate a general lack of professionalism among staff, with many customers noting negative attitudes and unprofessional behavior.
  • KK
    Keyon Lawrence (Keyy)
    Oct 31, 2025
    1.0
    They don’t even deserve one star they are slow and it’s always one person at the window when it should be at least 3 to keep the line moving , not only that the workers are very rude and disrespectful and the manager never does anything about it or even make themselves known this is ridiculous and something needs to be done
  • NM
    Natifah McClary
    Oct 2, 2025
    1.0
    I wish I can give them an negative zero because they are the worst of the worst mail is always late, they give certified mail to people whom don’t live at the address and when asking them they become clueless I’m surprised they are still open for business honestly. They need to be shut down they attitudes are rude, they never have money orders, and it’s always long lines in there because it’s they only have 1 cashier. Sorry not sorry they need to go worst of the worst indeed.
  • NK
    Natoumbangba M Kargougou
    Sep 19, 2025
    1.0
    Most horrific place ever been. USPS need to give us the option to rate every person behind the counter.
  • RA
    Ricky Aguiar
    Sep 16, 2025
    5.0
    I was in and out in no time.
  • KW
    Kayson W
    Aug 18, 2025
    1.0
    I’m an influencer and I got a package & this place legit STOLE IT. and claimed they were doing an investigation and I still never heard back. I will be reporting this to the higher level.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.