United States Postal Service

1.9
146 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 514 Frelinghuysen Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
514 Frelinghuysen Ave, Newark, NJ
07114, United States

Hours

Reviews

1.9
146 reviews
5 stars
25
4 stars
4
3 stars
5
2 stars
6
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude and unhelpful.

Delivery Issues

Many customers reported problems with mail and package delivery, including missing items and delays.

Cleanliness and Organization

Several reviews mentioned the post office's unclean conditions and disorganization, with complaints about litter and long wait times.

Management Concerns

Customers expressed dissatisfaction with management, citing a lack of accountability and poor operational oversight.
  • DK
    Djeneba Koumare
    2 days ago
    1.0
    This post office is one of the worst places ever!!! Clerk and supervisor are all nasty they don’t have any respect for human beings. Around 8:30 am ,I went to see if my package was there because it said that they had left a notice for me so therefore I went to check and see if the mailman was still there . The clerk looked up on the screen of my phone and said that my package was there but I need me to fill out the information ,and I asked her to please give me a pen because there’s no pens anywhere and she refused to give me a simple pen and asked me to step back until I gets pen meanwhile the information is on the screen of phone clear for her to see, she refused and called the police and her supervisor to escort me out 😭😭😭I felt so bad and embarrassed until I was in tears 😭
  • HI
    Harry Fisher III
    Jan 3, 2026
    2.0
    I have a small business. Every time I go to the post office I have no less than 10 packages. All my packages are always pre-labeled and packaged. I simply just need to leave them to be scanned and taken off for delivery. But every time I go into this establishment that people behind the counter treat me as though I’m doing something illegal. They always complain about the number of packages I have. I’ve even been told “why are you bringing these packages here?” My response is the same as always. “I thought I can bring packages here to be mailed. I thought it was a good thing to bring business into an establishment.“ Customer service is lackluster to say the lease. I only continue to go to this office because it is literally 1 mile from my house and I do not wish to travel 5 miles award to simply drop off packages. No matter how many times I reached out to a postmaster nobody seems to do anything. It just seems like This behavior is just simply allowed. Maybe one day it’ll all change.
  • FA
    Franklin A.
    Dec 24, 2025
    5.0
    I love this post office. Fast paced
  • DM
    Dee Marshall
    Nov 21, 2025
    1.0
    Ok, so I requested for the post office on Frelinghuysen Ave in Newark to hold my mail for a short time frame. I even received a confirmation number. However, I was still having mail and a package delivered to my home address within that time frame. What's the purpose!!!
  • EM
    Elaine Myers
    Nov 14, 2025
    1.0
    MAIL IS GOING MISSING THESE PPL DONT WANT TO DO THEIR JOB HERE I GOT INFORMED MAIL EMAIL SAYING MY MAIL WAS DELIVERED IT WAS NOTHING IN MY EMAIL IVE LIVE HERE OVER 10 YEARS TELLING ME TO WAIT A WEEK IT NEVER CAME

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.