United States Postal Service

1.9
143 reviews

About

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Visit your local Post Office™ at 514 Frelinghuysen Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
514 Frelinghuysen Ave, Newark, NJ
07114, United States

Hours

Reviews

1.9
143 reviews
5 stars
25
4 stars
4
3 stars
5
2 stars
5
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of assistance.

Delivery Issues

Customers frequently reported problems with mail and package delivery, including lost items, packages marked as delivered but not received, and late deliveries.

Cleanliness and Maintenance

Several reviews mentioned the post office's unsanitary conditions and lack of proper maintenance, including dirty floors and disorganized spaces.

Operational Hours

Many customers complained about the post office not opening on time, leading to long waits and inconvenience.

Management Concerns

Reviews indicated dissatisfaction with management practices, suggesting a need for better oversight and accountability within the staff.
  • DM
    Dee Marshall
    3 days ago
    1.0
    Ok, so I requested for the post office on Frelinghuysen Ave in Newark to hold my mail for a short time frame. I even received a confirmation number. However, I was still having mail and a package delivered to my home address within that time frame. What's the purpose!!!
  • EM
    Elaine Myers
    Nov 14, 2025
    1.0
    MAIL IS GOING MISSING THESE PPL DONT WANT TO DO THEIR JOB HERE I GOT INFORMED MAIL EMAIL SAYING MY MAIL WAS DELIVERED IT WAS NOTHING IN MY EMAIL IVE LIVE HERE OVER 10 YEARS TELLING ME TO WAIT A WEEK IT NEVER CAME
  • LC
    Laquesha Campbell
    Oct 25, 2025
    1.0
    Customer service was horrible , the lady behind the glass had an attitude through the entire experience with letter of document. Once again I don't know why people come to work with a nasty attitude , let's make this very clean you applied for the job. The job didn't come looking for you. This location should be close down.
  • VG
    Veaceslav Grimalschi
    Sep 13, 2025
    1.0
    The employee first said the letter could be sent at 10:00, then denied it and only gave a vague time of 11–12. This led to unnecessary waiting and a waste of time without any certainty.
  • TY
    Tamika Young
    Aug 25, 2025
    1.0
    This post office is the worst the mail person does not deliver mail I haven’t gotten mail in 3 weeks and nobody cares but what bother’s me more is that this office has not been under investigation this goes to show that the head people above this office really don’t car even more then the people that works here….its a shame I haven’t gotten anything to sit at work and constantly call this place back to back to only get someone to pick up and hang up on me as I’m upset and explaining my situation with my mail to them then to keep calling them back to get no answer…I’ve never saw such lazy heartless people like the ones in this dirty city of Newark the way these people inconvenience people lives is crazy and cruel but I will be the one to take things as far as I will be taking the time out to write a letter to the postmaster general requesting this post office be investigated if might not make a difference but I’m definitely gonna do my best to make a difference because these people are getting a free pay check.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.