The UPS Store

4.1
175 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7172 in Newark offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • Wheelchair accessible entranceAvailable

Location

The UPS Store
8 Lombardy St, Newark, NJ
07102, United States

Hours

Reviews

4.1
175 reviews
5 stars
132
4 stars
5
3 stars
1
2 stars
5
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were significant complaints about unprofessional behavior and poor service experiences, particularly from specific employees.

Service Reliability

Customers reported mixed experiences with service reliability, with some praising fast and efficient service, while others experienced issues with lost packages and unfulfilled promises.

Pricing Issues

Several reviews highlighted concerns about high prices and unexpected charges, leading to perceptions of the store as a 'rip-off' or 'scam'.

Cleanliness and Organization

The store was generally described as clean and well-organized, contributing positively to the customer experience.

Mixed Experiences

Overall, customer experiences varied widely, with some expressing strong satisfaction while others reported significant frustrations.
  • ND
    Nene Barry Dalaba
    4 days ago
    5.0
    They so lovely and helpful thank you so much
  • KB
    Kimberly Boardingham
    Dec 28, 2025
    5.0
    They are the best fast service. Thanks guys for Jessie
  • CN
    Charlotte Nyadiah
    Dec 18, 2025
    1.0
    Great customer service and great individuals working here
  • MB
    Malik Baptiste
    Dec 17, 2025
    1.0
    Do NOT have any packages shipped here for pickup especially during the holidays. They’re going to lie to you about not receiving your package and just blame the delivery itself or the ups driver.
  • NK
    Nujhat Khan
    Dec 10, 2025
    5.0
    The service that they provided for my calendar printing is really impressive. Extremely happy with the way my calendar print came out. The staff members are helpful and patient. Definitely should look out for UPS for printing services !! 🙌✨

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7172 in Newark offer?

The UPS Store #7172 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.