United States Postal Service

2.2
136 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 200 Walt Whitman Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 Walt Whitman Ave, Mount Laurel, NJ
08054, United States

Hours

Reviews

2.2
136 reviews
5 stars
29
4 stars
10
3 stars
3
2 stars
5
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences of poor communication and dismissive attitudes.

Delivery Issues

Numerous complaints about lost or undelivered packages, with claims of miscommunication regarding delivery attempts.

Long Wait Times

Customers frequently mentioned long lines and slow service, often exacerbated by staff inefficiency.

Mixed Experiences

While some customers had positive interactions, many others expressed frustration, indicating inconsistency in service quality.
  • TB
    Tiffany Betts
    4 days ago
    1.0
    I called 10 times and got no answer but the lady accidentally answered the phone and had me on hold while talking to her co-worker about vacation. So I recorded the conversation while sitting there. Couldn't answer the phone for hours but can talk to coworkers about vacation and wonder why it's so screwed up there.
  • ID
    iZ Dev
    Dec 18, 2025
    1.0
    I had a vacant notice on mail after going on a long trip. How does this Post Office have no one that picks up their phone. How is this post office rated 2 stars? Its horrible thats why, imagine being a federal employee and still sucking at your only job. Have people awnser the phone, be less rude, actually help people instead of being more of a hassle.
  • DD
    Dread
    Dec 16, 2025
    1.0
    Staff appears to be incompetent on basic procedures such as mail on hold, also unprofessional and rude, customer service is nonexistent.
  • AH
    Andrew H
    Dec 1, 2025
    1.0
    The woman at the counter refused to give me a receipt for my prepaid postage. After waiting in line for 15 minutes and told me if I wanted a receipt I had to do the self-serve
  • JJ
    J
    Dec 1, 2025
    5.0
    Never had a problem here. Not sure what everyone is complaining about. If you need to ship stuff out this place is great.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.