United States Postal Service

3.9
39 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1767 Springfield Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1767 Springfield Ave, Maplewood, NJ
07040, United States

Hours

Reviews

3.9
39 reviews
5 stars
26
4 stars
3
3 stars
1
2 stars
0
1 star
9
  • OB
    Olivia Bacote
    Dec 26, 2025
    1.0
    The PO box access hours are never honored. There was a day I had to wait 30 minutes for the employee to open the door at retail access time (making me late to work) and when I tried to get her attention through the window so I could get my mail out my box and get to work, she closed the gate in my face.
  • IR
    Isabel Ramos
    Dec 17, 2025
    3.0
    Since only a staff member is working there, the line is quite long.
  • KK
    Kay.
    Dec 16, 2025
    5.0
    I came into the store the person checking me out was so wonderfully she was super helpful great at her job being my first time I loved the service and will be coming back to do more in the future
  • JJ
    Joyce
    Oct 17, 2025
    1.0
    This USPS is by far the worst post office I’ve ever dealt with. The employee named Celeste is consistently rude and unprofessional. She does not follow USPS policies and seems to make up her own rules. Every time I go there, I end up having to drive to another location just to get my packages accepted. She rejects shipments for no valid reason and clearly doesn’t understand or adhere to company policy. This has happened multiple times, and it’s unacceptable that customers are treated this way. USPS really needs to retrain or review the staff at this location because the customer service experience here is awful.
  • CC
    Cynthia Centeno
    Sep 13, 2025
    1.0
    I came in polite and respectful, yet the clerk treated me with open hostility. Her condescending and sarcastic remarks made it clear she had no interest in providing basic customer service. Instead of answering simple questions, she made me feel like I was inconveniencing her by existing. It felt less like an interaction with a professional and more like being talked down to by someone who clearly despises their job. This behavior reflects terribly on this Post Office and should not be tolerated, i prefer to travel to a further post office than deal with this clerk.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.